Customer Service Representative

3 days ago

St Paul, United States The AZEK Company Full time
Customer Service Representative

Schedule: Monday to Friday, 9:30 AM to 6:00 PM
Base Pay: $23.00/hour

Key Responsibilities & Performance Goals

  1. Order Review and Verification

    • Receive and review customer orders for accuracy, completeness, and compliance with company policies.
    • Verify product availability and pricing information before processing orders.
    • Collaborate with the sales team to address any discrepancies or issues in customer orders.
    • Work with various plant sites to align product needs.
  2. Communication and Customer Support

    • Provide exceptional customer service by responding promptly to inquiries related to order status, shipping, and product information.
    • Address customer concerns, resolve issues, and maintain a positive and professional demeanor in all interactions.
    • Act as a single point of contact for Sales (including Inside Sales and Independent Sales Reps) to inform them about any delays, changes, or issues related to customer orders.
    • Be available via phone, email, and Teams throughout the entirety of the shift.
  3. Data Management

    • Maintain accurate and up-to-date records of customer orders, shipping schedules, and communications.
    • Utilize the company's CRM system to track customer interactions and update order details.
  4. Return Material Authorization (RMA)

    • Support customers with returned products and warranty claims.
    • Coordinate with the relevant teams to manage return and warranty processing.
  5. Process Improvement

    • Identify opportunities for process optimization and contribute ideas to enhance the efficiency of order processing and shipping operations.
    • Collaborate with cross-functional teams to implement improvements that positively impact customer satisfaction and operational effectiveness.
  6. Other Duties

    • Perform any other duties as assigned.


Qualifications and Skills

  • High school diploma or equivalent (bachelor's degree preferred).
  • Proven experience in customer service, order processing, or related roles.
  • Familiarity with warehouse building products is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills and attention to detail.
  • Proficient in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Problem-solving skills and the ability to adapt to changing situations.
  • Positive attitude and a customer-focused mindset.
Work Environment
  • Office-based role, collaborating with colleagues from various departments, including sales, production, purchasing, warehouse, and logistics.
  • The role may involve occasional communication with customers, suppliers, and shipping carriers.


Why Join Us?
By becoming a part of our team as a Customer Service Representative, you will play a key role in ensuring the seamless flow of products within the rail industry, contributing to both customer satisfaction and operational efficiency. If you are detail-oriented, customer-focused, and thrive in a dynamic environment, we encourage you to apply and become an integral member of our team.

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