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Patient Services Representative
4 months ago
Founded in 1996, Gastroenterology Associates, P.A. is a specialty medical practice which provides advanced evaluation of diseases of the esophagus, stomach, small intestine, colon, pancreas, billary system (gallbladder and bile ducts), and liver. All seven physicians are board-certified in gastroenterology. The physicians are GI specialists who are experts in endoscopy and committed to delivering high quality medical care in a comfortable, caring environment. Gastroenterology Associates features a state-of-the-art endoscopy facility that is recognized for outstanding quality measures by the American Society for gastrointestinal Endoscopy (ASGE). It is accredited by the Accreditation Association of Ambulatory Health Care, Inc. (AAAHC), and is licensed by Medicare and the State of North Carolina. The physicians of Gastroenterology Associates are affiliated with Frye Regional Medical Center, Catawba Valley Medical Center, and Carolinas Medical Center-Lincoln.
Job Description
The Patient Services Representative at Gastroenterology Associates is responsible for greeting all patients and visitors by phone, or in person in a positive matter. Schedule patient office visits and perform all sign-in procedures with a patient oriented focus. Coordinate all clinical phone calls with Physician, nurse and clinical staff. Check out patients and perform any duties with regard to the front office.
Major Job Functions:
- Arrive at work by 8:00 am and leave by 5 pm.
- Run schedules, and greet patients.
- Greet all patients and perform check-in duties including verifying all information and updating in EHR system;
- Check-in patients and collect co-payments;
- Answer telephone calls and transfer to appropriate staff member;
- Make copies and fax medical records as required;
- Schedule and re-schedule appointments;
- Assist other co-workers when needed;
- Assist in sorting and organizing supplies orders after Front Desk Manager places an order;
- Perform other tasks when requested by Physicians or someone in Administration;
- Focus on good customer service;
- Straighten the lobby before leaving for the day.
The following are the minimum requirements for this position:
- Education: High School Degree or GED
- Work experience: Previous experience as a receptionist, customer service environment desirable
Knowledge, Skills and Abilities required:
- Must have pleasant personality and make patients and visitors feel welcome at all times;
- Excellent phone skills and message taking ability;
- Must have the ability to communicate, both in written and verbally, with patients and staff;
- Organized with the ability to do several tasks in an efficient manner;
- Ability to interact with a variety of personality types;
- Proficient in Microsoft Office;
- Working knowledge of medical terminology;
- Working knowledge of different insurance types;
- Thorough knowledge of English, spoken and written;
- Working knowledge of all types of business office machines (fax, copier, scanner, telephone, etc.).
Additional Information
All your information will be kept confidential according to EEO guidelines.
