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Claims Operations Supervisor, Vendor Operations

4 months ago

Richmond, United States Markel Full time

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something specialThe Claims Vendor Operations Supervisor is responsible for the supervision of Claims Vendor Operations Analysts and Senior Claims Vendor Operations Analysts. Effectively managing the performance of direct reports, motivating and inspiring teams towards achieving goals.The Claims Vendor Operations Supervisor is a critical thinker, who engages in independent analysis, operational efficiencies and making recommendations to Claims Operations Manager on workflow, policies, and procedures.Provide leadership and direction to Claims Vendor Operations unit including appropriate task assignments, effective training and development, appropriate performance management, adherence to department policies and procedures, and ensure that the unit resources are efficiently utilized to achieve operational objectives.Execute functional strategies in alignment with organizational strategies.Exchange information about the Claims Vendor Operations processes and set expectations to establish and maintain superior relationships and elevate partner and customer service.Cultivate and maintain relationships with internal and external customers, gather, analyze, and distribute information to satisfy needs of business partners.Provide advice and service in area of expertise so as to influence decisions and actions of others; exchange information, including business requirements, within own department and across organization so as to achieve functional and business objectives.Provide meaningful participation in claims team meetings, claims strategy meetings, and instances where Claims Vendor Operations input is required to facilitate claims solutions for prospective accounts.Provide timely and meaningful communications with managers, department members, and Director to facilitate optimal performance.Recognize process inefficiencies and contribute substantive input to claims partners to facilitate optimum solutions.Utilize efficient desk and time management skills to facilitate effective service practices and support quality customer and business resource relationships; seek opportunities to improve efficiencies and processes.Education Associate or Bachelor's DegreeWork Experience 1+ years supervisor and/or people leader experience Thorough knowledge of claims life cycle and its relation to vendor & claims operational needsRelevant work experience in Vendor Management (Claims and/or Legal), Claims Operations, and Customer ServiceSkill Sets Strategic thinker and creative problem solverStrong analytical, organizational and time management skillsProactively manage multiple tasks, priorities, and direct reportsExcellent communication and relationship management skillsAttention to detail, purposeful and focused on continuous improvementThinks innovatively about customer service and providing efficient solutionsComfortable leading a virtual team with members located across the countryWho we are:Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.We're all about people | We win together | We strive for betterWe enjoy the everyday | We think furtherWhat's in it for you:In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Markel offers hybrid working schedules of 3 days in the office and 2 days remote. Are you ready to play your part?Choose 'Apply Now' to fill out our short application, so that we can find out more about you.The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Caution: Employment scamsMarkel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.All legitimate communications with Markel recruiters will come from Markel.com email addresses.We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.No agencies please.