Customer Service Representative
4 months ago
**DiPasquale Moore**
**Customer Service Representative**
**Kansas City, MO - Full Time**
**TITLE:** Customer Service Representative **SALARY:** Competitive salary commensurate with experience ***Requirements:*** Positive, client-centric attitude with the ability to multi-task. Reliable attendance is required.
**REPORTS TO:** Office Manager
**POSITION/TYPE** : Non-Exempt
***MIKES GOT THIS*** DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, DM Laws growth has been driven by the professional and compassionate legal representation provided to clients after a traumatic and sometimes life-altering event of a personal injury.
**Purpose and Value to the Team:**
Our clients satisfaction is of the utmost important to our firm. Our Customer Service Representatives play an integral role in connecting our clients with their legal teams as well as ensuring the accurate flow of information and documents associated with our cases.
**Job Duties:**
* Answer and accurately respond to a high volume of incoming calls, as many as 200+ daily
* Assist clients in connecting with their Attorney and/or Case Manager by use of our electronic case management system
* Route incoming documents and voice messages to the relevant recipient
**Knowledge and Skills:**
* Ability to route incoming calls quickly and accurately to the proper party
* Excellent telephone etiquette: call center experience is a plus, but not required
* Strong teamwork and interpersonal skills
* Accuracy and timeliness ability to prioritize tasks and ensure all clients are assisted in a timely manner
* Fluent in English; Bilingual a plus
**Employee Perks:**
* Become an integral member of an energetic team in a growing law firm
* Benefits package Health, Vision & Dental Insurance; 401(k) matching and more
* 3 weeks (120) hours of paid time off (PTO)
* Paid holidays
* An awesome coffee maker thats basically like having an on-site barista
* FREE on-site parking garage
***EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER***
*DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
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