Customer Service Specialist

3 weeks ago

Irving, United States Astura Medical Full time

Job Type

Full-time

Description

Company Profile:

Astura Medical is a startup medical device company focused on the development and distribution of implantable devices. Astura Medical is in the process of assembling a team of highly motivated individuals to commercialize an innovative platform for devices to be distributed through mature distribution channels. Individuals involved in the early stages of the company will be exposed to many different responsibilities and those who excel will have the opportunity for rapid professional growth.

Job Brief

The Customer Service Specialist will serve as the main line of communication between the distributors and sales force and the internal operations team. This position facilitates the various roles that complete the sales lifecycle from onboarding, building surgical kits and returns, and approval to processing complete sales transactions. There are eight (8) areas of specialization that make up the Customer Service department and the end goal is to learn multiple areas in the first year. Some positions include 1-2 specializations in on customer service specialist role.

Responsibilities

•Administration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documents

•Processing and communication of sales orders and inventory requests

•Management of outstanding purchase orders

•Processing requests for product, literature, shipping label, tracking, and other data

•Coordinating the transfer and delivery of inventory

•Handling returns and field inventory discrepancies

•Collaboration with internal departments such as Materials to ensure systems data is correct

Areas of Specialization:

Sets:

•Review surgery set requests and submit them to management for approval

•Submit order and partner with warehouse to complete order

•Book air cargo flights for set shipment

•Maintain communication with distributor concerning set requests and shipping information

Requirements

Qualifications

•Creative thinker and problem solver

•Expert-level computer and software skills

•Advanced-level understanding Microsoft Office products, including Outlook and Excel

•Experience with ERP Software-SAP is a plus

•Excellent verbal and written communication skills

•Excellent organizational skills

Education and Experience:

•Minimum of 3 years in all job responsibilities listed above

•Some college or bachelor's degree is preferred, or equivalent experience

•Medical device experience is a plus

Physical Requirements

This is largely a sedentary role; prolonged periods sitting at a desk and working on a computer. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Description

$21 - $23 / an hour

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