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Senior Front Desk Specialist

3 months ago

Davenport, United States Vacasa Full time

** Senior Front Desk Specialist**

at Vacasa Davenport, FL **Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, and thrive in a rapid-growth environment.

**Why Operations at Vacasa**

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

**What were looking for**

Vacasa is seeking a hard-working, energetic employee w ho is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

**What youll do**

* Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office

* Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern

* Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

* Verify unit availability to assist with scheduling vendor or realtor visits

* Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations

* Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated Vacasa Business Development Representative

* Build and maintain business relationships and open lines of communications with other internal support teams

**The skills youll need**

* Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

* Professional in all forms of communications such as in-person, email, phone calls, video calls and texts

* Ability to work well under pressure in an agile, fast-paced environment

* Excellent time management skills with the ability to change activity frequently and cope with interruptions

* Highly responsive and reliable

* Strong attention to detail

* Adhere to all company policies and procedures

**Work Environment and Physical Demands**

* Availability to work Sunday through Saturday, early mornings and evenings as needed

* Ability to use hands to finger, handle or feel, and reach with hands and arms

* Ability to stand, sit, and walk for an extended period of time

+ Reach overhead and below the waist

+ Regularly push, pull, and lift up to 25 pounds

+ Occasionally lift or move up to 50 pounds

+ Bend, stoop, squat, kneel, and twist

* The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Compensation:**

* $17.00/hour

**What youll get**

* Health/dental/vision insurance100% coverage option

* Employer Sponsored & Voluntary Supplemental Benefits

* 401K retirement savings plan with immediate 100% company match on the first 6% you contribute

* Health & Dependent Care Flexible Spending Accounts

* Flexible vacation time

* Paid sick days and holidays

* Paid parental leave after one year of tenure

* Employee Assistance Program

* Career advancement opportunities

* Employee discounts and

* All the equipment youll need to be successful

* Great colleagues and culture

* Please visit our to review our full benefits offerings

*Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.*

*Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.*

*An offer of employment for this role will be contingent upon the successful completion of a background check.*

APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. *

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Vacasa are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qu