Customer Relations Specialist I

2 weeks ago

Modesto, United States Stanislaus Foods Full time
Position Title:Customer Relations Specialist I

Reports to: Customer Relations Supervisor

Department: Customer Service

Classification: Full-time, Non-Exempt

Pay: $20.50 - $23.00 Hourly

The Company

Stanislaus Food Products is a nationally recognized, family-owned company known for crafting the finest Italian-style tomatoes and sauces for top-quality Italian restaurants and pizzerias

If you take pride in the quality of your work and prefer working on a team of talented individuals who share your passion for excellence, we invite you to apply for this exciting opportunity This is a full-time position located on-site at our Modesto administrative office.

Stanislaus Food Products has a long-standing reputation for superior quality products and legendary customer service. At Stanislaus, Customer Service is not about "selling" or taking orders, it is about building relationships. Our mission is to earn the long-term loyalty of the mom & pop restaurateurs who depend on our products by providing a positive customer experience. Our Customer Relations Specialists enjoy spending 80% - 90% of every day placing outgoing calls to our existing restaurateur customers across the US and Canada. In these calls, we thank them for their brand loyalty, ensure their satisfaction with our products, knowledgeably answer their product questions, and remind them that we are here to help. We also depend on our Customer Relations Specialists to knowledgeably assist incoming callers with a myriad of product or business-related questions. During business hours, all incoming calls are answered by one of our team members who pride themselves on greeting each person within three rings.

Our Company Mission:

To attract quality-oriented restaurateurs with consistently superior tomatoes and olive oil, keep them through legendary service, and invest in talented people who share our dedication to customer success.

This position will be primarily responsible for:

  • engaging people you don't know in conversation.
  • making outbound calls comfortably.
  • remembering product and other information from memory.
Minimum Qualifications:
  • Be consistently upbeat, positive and caring
  • Have good active listening skills
  • Have good verbal and written communication skills
  • Be accurate and detail oriented
  • Be able to work independently and within a team
Preferred Qualifications:
  • Be bilingual: Spanish, French and/or Italian
  • Have 2+ years of customer service experience (not necessarily phone experience)
  • Be capable of operating our ShoreTel phone system at receptionist desk (may cover for receptionist breaks and absences)
Pay and Benefits:

In addition to our solid track record as a stable, growing employer, we offer:
  • Medical, Dental and Vision Benefit Packages
  • Life Insurance
  • Paid Vacation, Sick Time and Holidays
  • 401k Program
  • Other optional benefits
  • Access to superior pizza and pasta sauce products

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