Lead Technical Services Care Specialist

2 days ago

Shelton, United States Budderfly Full time

Saving the World Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place We have an opportunity for a motivated individual to fill the role of Lead Technical Services Care Specialist . In this position, the successful candidate will be responsible for supporting the successful ticket resolution and customer satisfaction of the Technical Services team. Why this Role is Important: Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success of the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by leading the team that resolves Technical Service issues for customers as a part of the Technical Services team. The successful candidate will have a background in customer satisfaction and support in addition to previous Budderfly customer support experience. Responsibilities: Leads and monitors Technical Services Care Specialist team's day-to-day functions Ensures that team members own the customer experience from beginning to end (in combination with Technical Support Associates) for Technical Services reported issues Acts as the primary liaison between team members and management or other teams Provide dedication to improve customer service and business productivity Proactively reach out to customers regarding the current standing of reported issues (ticket statuses) Provide excellent and timely customer service through phone, email, and chat Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process Works to improve customer satisfaction throughout the Technical Services issue resolution process. Desired Skills and Experience: Enjoys inspiring growth and learning in other team members Strong interpersonal, analytical, verbal and written communication skills Coordinating multiple daily tasks concurrently Demonstrated experience in customer phone service Able to work as a team player and independently Creative problem solver with ability to multi-task Ability to work rotational weekend/holiday call Passion for energy savings Maintaining positive relationships with customers Enjoys continuous learning, as supported by your organization, both technically and professionally Excellent verbal and written skills. Work across / with organization Teams. Compensation: Compensation is based on factors including level of experience, skillset, qualifications, and location. What We Offer: Career advancement opportunities in a fast-growing, supportive company environment Competitive pay Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance Opportunity to work as part of a team that values its members and works together to achieve positive change. Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability. #J-18808-Ljbffr

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