Member Service Representative

2 weeks ago


Batavia, United States IsoTalent Full time

Are you passionate about delivering excellent customer service, helping people, and thriving in a fast-paced environment? If so, we have the perfect opportunity for you Our client is looking for a Part-time Member Services Representative to join their Customer Service team at their Batavia, NY location.

If youre someone who excels in customer service, enjoys interacting with diverse individuals, and is dedicated to providing positive, solutions-driven experiences, this role could be a great fit for you. Keep reading to learn more about this exciting opportunity

The Perks:

  • Compensation: Competitive hourly rate of $15.00/hour
  • Benefits: Free membership at the YMCA
  • Additional Perks: Work for a community-focused organization that promotes healthy living and social responsibility

What Youll Do: As a Member Services Representative, youll be the first point of contact for members, guests, and program participants. Youll help promote memberships, address customer inquiries, and ensure smooth operations at the front desk. Your role will be instrumental in fostering member engagement and supporting the YMCAs mission of building strong, healthy communities through exceptional service.

Key responsibilities include:

  • Providing outstanding customer service to members, guests, and program participants in person and over the phone
  • Leading facility tours and promoting memberships to potential members
  • Resolving customer service inquiries and escalating issues as needed
  • Managing membership and program ID processes, ensuring accurate data entry
  • Ensuring the lobby area is clean, organized, and welcoming
  • Assisting with administrative duties such as filing and locker room monitoring

What Were Looking For:

  • Previous customer service, sales, or membership-related experience is preferred
  • Must be at least 18 years old
  • Strong interpersonal and communication skills with the ability to connect with people from diverse backgrounds
  • Basic computer proficiency
  • Flexibility to work varying shifts, including early mornings (starting at 5:15 AM) and evenings (until 9:00 PM), as the YMCA transitions to a 5-shift system in the new facility

About the YMCA: The YMCA is a leading nonprofit organization dedicated to youth development, healthy living, and social responsibility. With a long-standing reputation for making a positive impact on individuals and families, the YMCA is committed to building strong, vibrant communities through essential programs and services.

Join Our Team

If youre excited about providing exceptional customer service and being part of a mission-driven organization, wed love to hear from you Start by filling out our quick, mobile-friendly application (it only takes about 3 minutes). We look forward to connecting with you



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