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Practice Manager
4 months ago
Job Description
Job Description
We are looking for an Practice Manager of Operations to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. The Practice Manager of Operations duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors, posting payments, handling patients and parents, and providing general administrative support to our employees. Previous experience as an Office Manager is an advantage. A successful Practice Manager of Operations should have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties in a fast pace environment. Ultimately, the Practice Manager of Operations should be able to ensure the smooth running of the office and help to improve company procedures, day-to-day operation, and overall culture to the practice.
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff
interviewing/dismissal ; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.
SPECIFIC DUTIES
Manage day-to-day operations of dental office,
Accounts/Receivable,
Collections, Insurance
Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
Manage compliance with OSHA, state and federal regulations Know and follow dental office contingency plan
Stay current with trends, legislation and regulations in the dental profession
Manage patient financial accounts
Manage the hiring and ongoing performance of staff
Manage and update office computer system
Patient Management
Oversee patient relations and handle patient complaints
Help explain office policy to patients
Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
Monitor patient relations with regular patient satisfaction surveys
Staff Management
Assign, direct and manage staff duties, as assigned by the dentist
Determine staff schedules
Recruit, interview and hire employees as directed by the dentist
Orient and train new staff
Organize staff training on OSHA and HIPAA compliance
Display any posters required by federal, state or local law
Monitor staff performance
Conduct staff and salary reviews
Coordinate team meetings
Engage in conflict resolution
Help arrange for staff CE
Make business travel arrangements for dentist and staff
Records and State and Federal Regulations Management
Help implement compliance with state and federal regulations
Arrange for OSHA, HIPAA, and risk management training
Maintain employment records
Update and maintain employee policy manual
Help dentist draft office policies
Marketing and Public Relations
Oversee the design of marketing and promotional materials (print and electronic)
Manage dental office
advertising/recruiting
ads for new staff
Implement marketing strategies
Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
Assist with dental office facility management
Social Media
Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
Supervise the creation of appropriate and engaging social media content
Monitor and manage comments and questions that arrive via social media channels
Develop and implement a strategy for handling negative reviews on sites such as Yelp, Google and Facebook
Stay current with trends in the dental profession and social media in general
PERSONNEL REQUIREMENTS
Education/Experience
High school diploma or equivalent; College Preferred
Dental experience preferred, but not required.
Experience in a dental specialty; pediatrics, orthodontics and/or endodontics
Working knowledge of computers for word processing (Microsoft Office), insurance claims processing and records management
Experience with medical coding and billing
Experience in the healthcare field
Experience with
Accounts/Receivable
and Collections
Experience with healthy and positive management of staff
Interpersonal
Excellent communications skills
Team player
Conflict resolution experience
Customer service or patient relations experience
Ability to communicate all concerns to the dentist
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