Operations Manager
1 week ago
Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that's as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumersno more printing, boxes and tape If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.The Role:Sway is looking for an Operations Manager to lead and optimize our operations in the market. In this critical role, you will work closely with our Head of Operations to scale our business effectively. You will design and implement processes that ensure a seamless customer experience-from the moment a pickup is scheduled to when a refund is received. This role involves managing a diverse team of independent contract drivers and W2 warehouse team, as well as collaborating with the HQ operations team to share insights and continuously refine our model. Your contributions will directly support Sway's ambitious growth and expansion as a fast-paced, early-stage startup.ONSITE - Los Angeles, CaWhat You'll Do: Build and oversee a team of independent contract and W2 drivers, aligning fleet size with demand. Ensure drivers are well-trained and maintain high standards for customer service and delivery efficiency. Perform comprehensive analyses of daily operations, identifying areas for process improvement and implementing solutions based on your findings. Deliver exceptional customer service by adopting a customer-first mindset when addressing inquiries related to returns and other services. Foster a culture of continuous improvement within the team by implementing process enhancements and encouraging innovative practices. Work closely with the Head of Operations and the Ops Team daily to relay feedback and identify opportunities for operational enhancements. Develop and implement strategies to drive business development efforts and enhance overall profitability. Monitor and analyze key performance indicators (KPIs) to pinpoint areas for improvement, implementing necessary changes to enhance efficiency. Provide leadership in strategic planning initiatives aimed at fostering long-term growth and sustainability for the company. Manage the budget and financial aspects of operations, including profit and loss analysis and cost control measures to ensure fiscal responsibility. RequirementsBasic Qualifications Bachelor's degree from an accredited college/university or 4+ years of work experience in a related field. 2-4 years of experience in logistics, investment banking, consulting, or high-growth startup environments (preferred). Proven experience in managing and directing the work of independent contractors. Experience in managing complex projects or programs through to completion. Ability to work in-person at the warehouse facility full-time. Excellent problem-solving abilities with a focus on process improvement. Strategic thinker capable of developing and executing effective business strategies. Preferred Qualifications Humble, can-do attitude with a strong obsession for solving problems. Strong understanding of e-commerce, the online returns process, and logistics. Excellent verbal communication and customer service skills. Proficient in Excel and PowerPoint (or Google Suite equivalent). Prior experience managing independent contractors is a plus. BenefitsBenefits:You'll be excited to join our team because we offer:Join the Ground Floor of a Fast Paced Startup:Be part of shaping our company's future, where your ideas and contributions make a direct impact as we grow.Comprehensive Health, Dental, and Vision CoverageEnjoy 100% coverage for employees and 50% for eligible dependents.Unlimited PTOTake approved time off when you need it with our flexible unlimited PTO policy, supporting your work-life balance.Employee Stock OptionsBecome a shareholder in our success with stock options that will allow you to benefit from the growth you help create.Dynamic and Engaging Work Environment Experience a collaborative atmosphere where teamwork is crucial and everyone contributes to our shared success.The Sway Way:Bring on the Storm: At Sway, we recognize that change is the only constant in the startup journey, and we embrace the challenges it brings. Every setback offers a new perspective, guiding us to innovate and grow as we navigate the twists and turns of our path.Every Package Matters: We refuse to accept the imperfection that defines traditional logistics; every package and interaction counts. Our commitment to striving for perfection in every delivery and return sets us apart and fuels our success, creating the magic of Sway.Trust your Numbers: Data forms the backbone of our decision-making process. While we consider both quantitative and qualitative insights, we prioritize data analysis to inform our strategies, ensuring that every initiative is backed by solid metrics before we act.Seek Responsibility: We thrive on ownership, eagerly stepping up to take on tasks and projects. While we embrace the opportunity to lead, we acknowledge our mistakes, communicate transparently, and continuously build processes to prevent them from happening again.Low Ego, High Ambition: Ego has no place in our culture; we promote constructive debate and collaboration to achieve the best outcomes. By fostering positive interactions and supporting each other, we embrace the challenge of our mission with kindness and enthusiasm, enjoying the journey together.Job Type: Full-TimePay Rate: Salaried - $90-110KIf you are a results-driven individual with a passion for driving operational excellence, we would love to hear from you
-
Music Legacy Manager
14 hours ago
Los Angeles, California, United States Iconic Manager LLC Full timeCompany Overview:Iconic Artists Group is a renowned music company that acquires interests in the music catalogs of iconic performers and songwriters. Our mission is to preserve and grow the legacy of these artists.We are home to some of the most important and acclaimed catalogs from legendary acts such as The Beach Boys, Crosby, Stills & Nash, Nat King Cole,...
-
Network Operations Center Team Manager
2 weeks ago
Los Angeles, United States China Unicom americas Operations Limited Full timeJob DescriptionJob DescriptionNetwork Operations Center Team ManagerMain Job Duties: Responsible for 1. NOC Team Management; 2. Network Maintenance and optimization;3. Network maintenance Process Improvement; 4. Manage the daily operations of the NOC, including monitoring, incident detection, and resolution; 5. Customer supportQualifications and...
-
Operations Manager
1 month ago
Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
-
Operations Manager
1 week ago
Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
-
Operations Manager
2 months ago
los angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
-
Operations Manager
1 month ago
Los Angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
-
Operations Manager
2 months ago
los angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
-
Operations Manager
4 weeks ago
Los Angeles, United States Asystem Full timeASYSTEM is looking for enthusiastic, thoughtful, and highly motivated solution-oriented thinkers who are passionate about operational excellence and digital optimization. As the Operations Manager, you will manage our digital channels, back-end operations, and lead our growth strategy. You’ll use your strong analytical and creative abilities to drive...
-
Operations Manager
1 month ago
Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
-
Operations Manager
1 month ago
Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
-
Operations Manager
3 months ago
Los Angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
-
Operations Manager
2 months ago
Los Angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
-
Operations Manager
6 days ago
Los Angeles, United States Milestone Technologies Full timeMilestone Technologies is looking for a passionate, self-motivated Operations Manager who brings a wealth of people management, knowledge and expertise. Our ideal candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent business judgment, deep...
-
Operations Manager
7 days ago
Los Angeles, United States IDR Healthcare Full timeIDR is seeking a dynamic and proactive Operations Manager to join one of our top clients in Los Angeles. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating efficient systems and processes. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please...
-
Operations Manager
7 days ago
Los Angeles, United States IDR Healthcare Full timeIDR is seeking a dynamic and proactive Operations Manager to join one of our top clients in Los Angeles. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating efficient systems and processes. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please...
-
Operations Manager
4 weeks ago
Los Angeles, United States Thrive Now HR Full timeOperations ManagerFull-Time, Non-exemptReports to: CEOAt Ellae' Lisque', we are looking for an Operations Manager to lead a high-performing team to complete tasks, you will have overall responsibility for all aspects of office operations. This is a high-visibility role, creating exceptional customer experiences. You are accountable for creating a highly...
-
Operations Manager
1 month ago
Los Angeles, United States Thrive Now HR Full timeOperations ManagerFull-Time, Non-exemptReports to: CEOAt Ellae' Lisque', we are looking for an Operations Manager to lead a high-performing team to complete tasks, you will have overall responsibility for all aspects of office operations. This is a high-visibility role, creating exceptional customer experiences. You are accountable for creating a highly...
-
Operations Manager
1 week ago
Los Angeles, California, United States Beacon Pointe Advisors Full timeJob DescriptionThis Senior Client Service Associate role is an exciting opportunity to join a multi-billion-dollar Registered Investment Advisor with affiliate offices nationwide. As a key member of our team, you will provide expert guidance and support to our advisors and clients.Your primary responsibilities will include:Researching complex client...
-
Operations Manager
1 month ago
Los Angeles, United States Thrive Now HR Full timeOperations Manager Full-Time, Non-exempt Reports to: CEO At Ellae' Lisque', we are looking for an Operations Manager to lead a high-performing team to complete tasks, you will have overall responsibility for all aspects of office operations. This is a high-visibility role, creating exceptional customer experiences. You are accountable for creating a highly...
-
Creative Operations Manager
3 days ago
Los Angeles, California, United States Whalar Group Full timeJob SummaryWe are seeking a highly skilled and experienced Creative Operations Manager to support the daily operations of our innovative campus for creators. The successful candidate will play a key role in overseeing all Café operations, including inventory management, vendor relations, financial tracking, and ensuring adherence to standard operating...
