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Supplier Operations Escalation Lead
4 months ago
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
As an Escalation Lead (Supplier Operations Escalation Lead) you are responsible for managing inbound supply, being first point of contact regarding internal customers. You will be coordinating escalated material deliveries from suppliers towards the factories and the field aligned to a specific product portfolio supporting a business line.
In this role you will be expected to be the voice of the Wilton factory Material planning for all internal ASML stake holders. Main focus is to secure material availability to the factory and to the field, to resolve shortages and drive material escalations.
In addition you are the operational logistics interface between the Material Planner and the factory. The Supplier Operations Escalation Lead will work with LSM and ASML stakeholders on finding structural solutions to material availability non conformities, train and re-train suppliers on new and updated processes, driving process improvements to improve material availability to the factory.
Finally, you will perform the necessary analysis that will enable you to set up a cockpit allowing you to manage your supply more proactively and exception-based in comparison to the 4 week production window. You will be challenged to turn-the-tables together with the LSM towards suppliers and internal stakeholders (defining what you need from them to be successful, sharing forecasts, performing supply investigations, supporting move rate assessments, ), optimizing part replenishment strategies (decoupling, logistical engineering, SMI, buffer management), minimizing inventory costs, and maximizing re-use. Ultimately aimed at structurally improving material availability and efficiency (cost).
Roles and responsibilities
Responsible for the operational inbound supply towards the different demand parties for a specific factory portfolio.
The first point of contact for internal customers and for mitigating issues, recommending solutions, and identifying bottlenecks.
Lead Critical Materials Escalations, run CME meetings, and weekly reports to Higher Management.
Lead Supplier Operation for cross-sector efforts ensuring material availability for 2 business lines and updating key stakeholders on a regular basis on the status, progress, and impact of shortages.
Manage and prioritize short-term supply allocation for factory and field and review long-term horizon to resolve potential issues.
Reduce and mitigate shortages impacts across Business Line.
The first point of contact for the factory and the internal demand parties.
Lead for OSC/material planning for cross sector efforts regarding material availability.
Provide critical material availability inputs to business planning for critical path over views. (Go No Go).
Using your knowledge in logistic management, analytical thinking and professional communication skills, you will be responsible for the following:
Be able to analyze material availability and understand MRP logic and dependencies on other processes/departments within the supply chain. Is able to understand and clarify sources & impact of demand changes throughout the supply chain.
Participate in supplier improvement projects with LSM/QSM and support operational improvement plans with supplier.
Proactive supply management of portfolio of parts (e.g. supply investigations, optimizing replenishment strategies, logistical engineering/expediting, Tiger Teams).
Education and Experience
Bachelor's degree in logistics/ supply chain management required. Masters degree a plus .
Must have experience with planning SAP systems.
Has good knowledge of/experience with Logistics processes, Supply chain and flows within scope of department, Planning systems (e.g. MRP/SAP).
Minimum of 3+ years relevant and proven experience in logistics / supply chain management.
Experience in complex work and Ambiguous environment with multiple stakeholders.
Skills
Working at the cutting edge of tech, youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead, youll be part of a creative, dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, youll need the following skills:
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Pro-active attitude, drive to continuously seek for improvements.
Strong time and priority management skills.
Strong analytical skills
Ability to initiate, influence and steer without formal authority.
Flexible, result driven and committed, ability to deal with resistance and organizational changes.
Sense of Urgency
Work with tight deadlines and manages priorities.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Other information
Direct Manager: Reporting to Supplier Operations Manager
Indirect reports: Material Planners
Key interfaces (internal, external):
Internal: As a direct interface and single point of contact for supplier logistics you work closely together with the Material Planners (MP), Logistics Supplier Manager (LSM), Quality Supplier Managers (QSM), Account Leads (AL), Project Coordinators (PLM), Service Planners (CSCM), Business Planning group, warehousing interfaces and reverse logistics.
External: Operational logistic supplier counterparts, supplier operational management. 3PLs, service providers
Stakeholders: Suppliers, Strategic Sourcing & Procurement, Factory, Business Planning, Field representatives, Supply Chain Planning, Finance, Engineering, New product.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
EOE AA M/F/Veteran/Disability
Need to know more about applying for a job at ASML? Read our frequently asked questions .
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions .
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHRServiceCenter@asml.com to initiate the companys reasonable accommodation process.
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