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Customer Service Representative

4 months ago

Middletown, United States Akers Packaging Service Group Full time

Akers Packaging is a third-generation independent box manufacturer. In business 60 years, we are one of the largest independent corrugated companies in the Midwest, as well as a leading independent corrugated converter in the United States. We are currently seeking a Customer Service Representative for our Middletown, Ohio location.

The primary responsibilities include, but are not limited to:

  • maintaining customer accounts on a daily basis, from initial setup of items to following orders through production and shipping
  • responding to customer inquiries regarding product availability, pricing, and delivery
  • provide excellent customer service through timely and accurate communication
  • developing estimates for quoting/pricing
  • interact with the Design department on tooling, cutting dies and print plates
  • manage inventory levels
  • acting as a central point of contact by developing and maintaining a respectful working relationship with customer and internal departments
  • manage multiple accounts with varying degrees of complexity
  • resolving customer complaints and initiate product returns and replacements

The ideal candidate will present the following qualifications:

  • At least two years' customer service experience, preferably in a manufacturing environment. Corrugated packaging industry experience (including boxes, displays, graphics, and labeling) would be ideal. Knowledge of various packaging mediums, board grades, inks and equipment capabilities a plus.
  • Strong computer skills including Excel, Word, Outlook, and other industry software
  • Efficient and professional behavior in pressurized situations with the ability to handle multiple requests simultaneously
  • Highly organized, detail oriented, with effective time management skills

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. We offer a competitive compensation and benefits package including health insurance, dental coverage, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Profit Sharing Plan, paid vacation and holidays.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office