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Manager 2 - Process Excellence

4 months ago

Titusville, United States Pioneer Data Systems Full time

Position Details:

Our client, a world-leading Pharmaceutical Company in Titusville, NJ or Horsham, PA is currently looking for a Project Manager to join their expanding team.

Job Title: Project Manager / Pharma Patient Assistance programs / Hybrid Work

Duration: 9 months contract, extendable up to 24 months

Location: Titusville, NJ or Horsham, PA.

Hybrid Work: 2-3 days onsite/week

Note:

The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.

You may participate in the company group medical insurance plan

Job Description:

Manager Level Team Member in the Supplier Management and Operations (SMOx) group to support the Company Patient Assistance Program (JPAP) team within the Patient Engagement and Customer Solutions (PECS) organization located in either Titusville, NJ or Horsham, PA.

Company is committed to raising the bar on patient experience (Px), building a new center of excellence the Patient Engagement and Customer Solutions (PECS) organization that will create more personalized, seamless, and supportive experiences for patients starting treatments across the Company portfolio.

This role will be positioned in the SMOx organization and will work closely with the JPAP Program Owners on the management and delivery of operational activities related to the daily operations of JPAP.

Your responsibilities include, but are not limited to:

Supporting the day-to-day management of HUB operations for JPAP (performing daily program monitoring and operational oversight)

Monitor key performance metrics and overall supplier performance related to established KPIs

Provide project management support to help the team prepare for the reverification season occurring in Q4

Support risk-based review evaluations to ensure compliance with established procedures

Manage the drafting, review and evaluation of the SOP documents and their implementation

Assist team with the triage of general program and individual patient/HCP issues, identify root cause and corrective action(s)

Lead Supplier and internal teams through key deliverables to include Compliance Governance Committee (CGC) Meetings, supplier Proof of Service and budget management, Supplier Control Document, Supplier Audits, Issue triage and resolution, and non-conformance documentation

Support creation and maintenance of program materials ensuring content is current, compliant and process through CAC (SOPs & call guides)

Support Quality Business Review (QBR) meetings

In addition to above, you will also support the SMOx team with the following:

Facilitate PECS departmental meetings on Issue Management and Concept Review insuring follow up on key actions

Develop KPIs for Issue Management and Concept Review to show progress on Supplier performance.

Qualifications

Education and work experience.

A minimum of a bachelor's degree is required

A minimum of 5 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, analytics, account management) is required

Experience managing Access & Affordability programs (e.g., HUB, Coupon) preferred

Budget management experience is preferred

A minimum of 2 years of supplier management is preferred

Candidate must have strong business acumen and demonstrate confidence, emotional intelligence, and empathy to collaborate with internal/external stakeholders

Subject Matter Expert in Excel preferred

Must be capable of managing multiple priorities

Must demonstrate excellent leadership skills, agility, and pro-active relationship management in a multi-matrix stakeholder environment, with the ability to work effectively in a matrix and unstructured environment;

Commitment to diversity and inclusion to foster best thinking across the team

Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.

Relationship building.

Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.

Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

Resourcefulness.

Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.

Accountability.

Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

Travel.

This position is based in Titusville, NJ, Horsham, PA or remote and may require up to 10% domestic travel.