PT Receptionist

Job Type

Part-time

Description

GENERAL SUMMARY

This is a part time position which provides full coverage of the Care Center switchboard. Serves members, clients, visitors, etc., by greeting, welcoming, and directing them appropriately.

PRIMARY DUTIES & RESPONSIBILITIES

Welcomes members, clients, visitors, etc. by greeting them, in person, on the telephone or e-mail.

Receives incoming calls and e-mail messages and forwards same to appropriate staff.

Re-direct calls as appropriate and takes adequate messages when required.

Provides direction to members, clients, visitors, etc. and notifies staff of their arrival.

Checks, records, and transfers applicable voice mail messages.

Maintains confidentiality of information provided and only passes to others on a need-to-know basis.

Maintains front desk radio communications in the event of an emergency.

Maintains and updates telephone directories for staff and ministries as needed.

Updates employee sign in/out board as needed.

Maintains a safe and clean reception area.

Requirements

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or l year related experience.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. The ability to stay calm under pressure. Possess good oral and written communications skills.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to probe for information and discern information for the purpose of transferring telephone calls.

Some computer knowledge. Familiar with word processing software and standard office equipment. Ability to type and use calculator. Ability to take accurate messages. Be courteous, conscientious, reliable, and friendly. Demonstrates effective interpersonal skills when dealing with difficult people. Able to be discreet, tactful yet firm. Exhibits solid organizational skills. Be Self-motivated and show initiative. Be customer service oriented and have good listening skills.

PHYSICAL QUALIFICATIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting, use of hands and fingers, handle or feel, talking; standing, walking, reaching with hands and arms and stooping, kneeling, crouching or crawling. Should be able to lift up to 10 lbs.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily indoors, with moderate noise level.

Salary Description

$16.00hr