Server Assistant

3 months ago

Nashville, United States TC Restaurant Group Full time
POSITION SUMMARY: The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas, as well as maintain the cleanliness of all work areas and equipment.

*This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.

- Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.

- All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures

- Prepare restaurant tables with special attention to sanitation and set-up

- Assure tabletops and chairs are sanitized as well as floor area around them

- Understand and read a food or beverage order.

- Ensure food is served in accordance with safety standards (e.g., proper temperature)

- Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.

- Must say the name of food and beverages delivered to guests.

- Carry dishes from bars and tables to kitchen dish area

- Maintain a good rapport with the FOH & BOH management teams

- Inform management of any complaint, comments, or incidents

- Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form

- Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner

- Maintain line of sight/atmosphere control by circulating through your work areas throughout shift

- Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift

- Keep service station and service equipment storage organized

- Ensure daily/nightly/weekly and opening/running/closing duties are completed

- Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.

- Observe and anticipate guests needs, deliver all items to the guests in a timely and accurate fashion. Must have the ability to manage time effectively with minimum supervision.

- Adhere to all departmental appearance and uniform standards while always maintaining professionalism

- Will follow all company and department policies and procedures, practices, and guidelines.

- Performs other job-related duties as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE SERVER ASSISTANT WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

- Accountability

- Adherence to Policy

- Appearance

- Attitude

- Dependability

- Development

- Guest satisfaction

- Job skills knowledge

- Judgment

- Productivity

- Punctuality

- Quality of work

- Teamwork

- Working relationships

- Written and Verbal communication

WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS:

- High School Diploma or equivalent required

- Proof of eligibility to work in the United States

- Must be 18+ years of age

- Adhere to and enforce company, local, state, and government specific regulations.

- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

- Ability to stand and exert well-paced mobility for the duration of a scheduled shift

- Must be able to lift up to 25 pounds and/or move objects up to 50 pounds

- Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures

- Work may be performed in small areas with a 3 ft. access.

- Schedule could exceed 30 hours per week and may include overtime when approved by management

- Work varied shifts to include days, nights, weekends, and holidays

- Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.

TC Restaurant Group is an Equal Opportunity Employer.

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