Product Concierge Specialist | Mercedes-Benz Arcadia

4 months ago

Arcadia, United States Rusnak Full time
Overview :

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Mercedes-Benz dealership in Arcadia is looking a Product Concierge Specialist. In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicles operation.

WE OFFER

  • Professional development and opportunities to grow within a well-respected company
  • Competitive Pay
  • Health Insurance Coverage (medical, dental, vision, and life)
  • Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Time-Off (vacation pay, sick pay, holiday pay)
  • Parental Leave
  • Employee Perks (sports games, theme parks, etc.)
  • Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

Responsibilities :

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

  • Ensures that vehicle has met all pre-delivery checklist requirements.
  • Programs personalized settings prior to customer delivery.
  • Sets expectations for length of delivery of vehicles.
  • Assesses customer knowledge and priorities to personalize delivery for every customer experience.
  • Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
  • Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
  • Resolves customer inquiries for vehicle technology issues.
  • Directs customers to additional information resources.
  • Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
  • Utilize CRM daily to assist in responding to new leads promptly.
  • Follow-up with Lost Sale prospects to ensure satisfaction.

Consistently Provides Assistance to Customers in Service Waiting Areas

  • Assists customers at the service drive with vehicle inquiries.
  • Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.

Efficiently and Effectively Trains Team Members on Key Vehicle Technologies

  • Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
  • Answers product questions on the telephone and during walk-ins.
  • Troubleshoots vehicle technology features.
  • Troubleshoots vehicle system features.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

  • Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
  • Actively shares responsibility with the sales manager for planning and leading sales meetings.
  • Regularly attends managers meeting and assists in preparation.
  • Assists (GSM) or (SM) with proactive planning and implementation of various projects.
  • Ensures that dealership policies and procedures are followed by salespeople.
  • Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

  • Reports all new and used sold vehicles to MFR.
  • Arranges all vehicle transportation to the customer as needed.
  • Ensures consistent follow-up with customers after a vehicle is sold.
  • Updates all new and used vehicle inventory consistently and in a timely manner.
  • Regularly stocks vehicles in ADP in a timely manner.
Qualifications :
  • Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
  • Current California Driver License with clean Department of Motor Vehicle driving record.
  • Required: Current California Sales License


Degree/Diploma :
High School Diploma/GED : Desired

Licenses Required :
Valid CA Driver License, Valid CA Sales License

  • Internet Sales Consultant | Mercedes-Benz Arcadia

    5 months ago

    Arcadia, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and...

  • Product Associate

    2 weeks ago

    Arcadia, United States Arcadia Solutions, LLC Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io . Though this role is listed as hybrid, we are anticipating...

  • File Clerk | Mercedes Benz Arcadia

    2 months ago

    Arcadia, United States Rusnak Auto Group Full time

    Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Lo File Clerk, Clerk, Records

  • Customer Success Manager

    2 months ago

    Arcadia, United States Arcadia Solutions, LLC Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io . Why This Role Is Important to Arcadia At Arcadia.io , the...

  • Product Concierge Specialist

    4 weeks ago

    Arcadia, California, United States Rusnak Full time

    Product Concierge Specialist Job DescriptionWe are seeking a highly skilled Product Concierge Specialist to join our team at Rusnak Auto Group. As a Product Concierge Specialist, you will play a critical role in ensuring that our customers have a seamless and enjoyable ownership experience.Key Responsibilities:Customer Education and Delivery: Effectively and...

  • Business Associate

    2 weeks ago

    Arcadia, United States Arcadia Solutions, LLC Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io . Though this role is listed as hybrid, we are anticipating...

  • Outpatient Primary Care Physician Opportunity in Arcadia, Florida

    1 month ago

    Arcadia, California, United States Healthwaze Full time

    Are you a dedicated physician seeking a fulfilling career in sunny Florida? We're looking for a Family Medicine or Internal Medicine Physician to join our well-established practice in the picturesque town of Arcadia, just south of Tampa on Florida's stunning west coast.Discover a rewarding career with an excellent work/life balance that allows you to enjoy...

  • Welder - 2nd Shift

    1 month ago

    Arcadia, Wisconsin, United States Nelson Global - Arcadia Full time

    Job OverviewNelson Global - Arcadia is seeking a skilled Welder to join our team. As a Welder, you will be responsible for ensuring quality standards are met while upholding safety principles and guidelines.The ideal candidate will possess a positive attitude, have the ability to handle multiple projects simultaneously, and meet deadlines. You must be able...

  • Sales Associate

    2 months ago

    Arcadia, United States Zales Full time

    Zales - Arcadia, CA [Sales Associate / Team Member] As a Sales Associate/Jewelry Consultant at Zales, you'll: Be responsible for providing a superior experience to the valued customers; Engage customers in conversation to understand their needs and desires; Present merchandise and share detailed information regarding features and benefits of products;...

  • Administrative Specialist

    2 weeks ago

    Arcadia, United States Bethel Farms Full time

    Bethel Farms is looking for an Administrative Specialist for our Arcadia, Florida office. The Administrative Specialist is responsible for supporting and providing administrative needs for the VP of Sales and Marketing. This individual will provide B Administrative Specialist, Administrative, Specialist, VP, Project Management, Manufacturing, Sales

  • Administrative Specialist

    2 weeks ago

    Arcadia, United States Bethel Farms Full time

    Bethel Farms is looking for an Administrative Specialist for our Arcadia, Florida office. The Administrative Specialist is responsible for supporting and providing administrative needs for the VP of Sales and Marketing. This individual will provide B Administrative Specialist, Administrative, Specialist, VP, Project Management, Manufacturing, Sales

  • Travel Occupational Therapist

    2 weeks ago

    Arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Occupational Therapist - OT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing...

  • Travel Physical Therapist

    2 weeks ago

    Arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Physical Therapy - PT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?...

  • Travel Occupational Therapist

    2 weeks ago

    Arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Occupational Therapist - OT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?From...

  • Travel Physical Therapist

    2 weeks ago

    Arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Physical Therapy - PT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?From the...

  • Travel Physical Therapist

    2 weeks ago

    arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Physical Therapy - PT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?From the...

  • Travel Occupational Therapist

    2 weeks ago

    arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Occupational Therapist - OT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?From...

  • Travel Physical Therapist

    2 weeks ago

    arcadia, United States GO Healthcare Staffing Inc Full time

    Our client in Arcadia CA has a (CA) 8HR DAY travel position for an Therapist traveler with current Physical Therapy - PT experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?From the...

  • Business Office Representative Clerk

    4 weeks ago

    Arcadia, United States SCA Health Full time

    Job DescriptionJob DescriptionBusiness Office Representative Clerk - Arcadia Outpatient Surgery CenterJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLArcadia, CaliforniaArcadia Outpatient Surgery CtrBusiness OpsRegularFull-time1USD $23.00/Hr.USD $25.00/Hr.37247 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who...

  • Preferred Healthcare Staffing | Physical Therapist | arcadia, ca

    3 days ago

    arcadia, United States Preferred Healthcare Staffing Full time

    LOCATION: Arcadia, CAWEEKLY PAY: $1908.03 per weekJOB ID: 371899EMPLOYMENT TYPE: TravelSHIFT: 8 Hour ShiftJob DescriptionPhysical Therapist (PT) - OutpatientPT Job Summary:We are looking for a talented Physical Therapist with Outpatient experience to work at an excellent healthcare facility in Arcadia, California. This is a fantastic opportunity to build...