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Freight Broker
4 months ago
Job Title: Freight Broker (C2G)
Location: Lake City, FL
Position Type: On-Site
Salary: $50k-100k
Commission or Bonus Structure: Yes
Benefits: Yes
Position Overview: We are looking for experienced C2G brokers to join our team as individual contributors in a new market and build a local team. This role involves establishing a brick-and-mortar location, with the candidate responsible for building and managing the office while corporate handles P&L.
Job Description: As a Freight Broker, you will act as a liaison between our customers and freight carriers. You will secure new accounts, facilitate information and documentation sharing, and communicate with drivers to track load statuses. Success in this role requires maintaining current knowledge of freight carrier services, attracting new customers, and ensuring customer retention.
Key Responsibilities:
- Act as a liaison between customers and freight carriers, facilitating effective communication and collaboration.
- Secure new accounts by actively prospecting and identifying potential customers in need of freight services.
- Maintain current knowledge of freight carrier services, rates, and regulations to provide accurate and up-to-date information to customers.
- Expedite the sharing of information and documentation between customers and carriers, ensuring seamless coordination of shipments.
- Track the status of loads by communicating with drivers, monitoring delivery schedules, and addressing any issues or delays.
- Provide exceptional customer service by promptly addressing inquiries, concerns, and complaints, ensuring customer satisfaction and retention.
- Negotiate rates and contracts with freight carriers to ensure competitive pricing and favorable terms for customers.
- Coordinate and schedule shipments, considering customer requirements, carrier capabilities, and delivery deadlines.
- Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities for business growth.
- Collaborate with internal teams, such as operations and logistics, to optimize processes and streamline operations.
- Maintain accurate and detailed records of customer interactions, transactions, and shipments using appropriate systems or software.
- Prepare and present reports on sales activities, customer feedback, and performance metrics to management.
Qualifications:
- Minimum of 3 years of experience in a 3PL environment.
- Proven track record of exceeding revenue and margin goals.
- Ability to handle the entire sales cycle and experience in a cradle-to-grave environment, or past operations experience.
- Non-Solicits are acceptable.
- Ability to work independently, within a team environment, and a desire to find a long-term home.
- Comfort level with RFQs and the bid process, including onboarding of new accounts.
- Ongoing account management of customers.
How to Apply: Interested candidates are invited to submit their resume detailing your qualifications and experience.
