Parts Representative

3 months ago

Fairfield, United States Penske Automotive Group Full time
Job Overview

Summary/Objective
The Parts Warehouse Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories

Essential Functions
  • Assists all "self-service" retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
  • Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required
  • Keeps accurate records of special order parts
  • Answer phone calls, providing price quotes and other information to customers
  • Takes phone orders, following all procedures and completing all required documentation
  • Assist outside sales representatives with their orders
  • Processes orders for daily shipment, delivery, or pick-up at counter
  • Verify "will call" and "back-order" files weekly and return to vendors, or re-stocks those items not required
  • Displays parts attractively to generate sales
  • Replenish assigned inventory daily
  • Assist service drive employees in selecting parts needed for repairs in process
  • Order parts not in stock for required repairs in accordance with company policies
  • Obtain credit authorization as required and in accordance with company policies
  • Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
  • Issues credit for parts returned, in accordance with company policies
  • Follows up on special ordered items and promptly notifies service drive employees when received
  • Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
  • Conducts inventory control activities and audits as directed by Supervisors
  • Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
  • Works with the service drive employee to ensure a timely turnaround of parts needed for internal jobs
  • Follows up on customer concerns and complaints promptly, escalates any complaints to Parts Department Manager as needed
  • Establishes and maintains good working relationships with service drive departments and the sales department
  • Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business
  • Completes all documents, forms and reports in accordance with company policy
  • Uses proper safety equipment and acts in accordance with company policies, and regulations
  • Keeps abreast of new equipment and tools available and recommends purchases
  • Ensures that the work areas and customer waiting area are kept clean
  • Follows all attendance and punctuality standards with adherences to timekeeping standards
  • Follows the Company Code of Business Ethics and Conduct
  • Understands and follows all work rules and procedures and follows lawful directions from Supervisors
  • Upholds the company's non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance for self in accordance with company policy
  • Attends pertinent training on request
  • Attends company meetings as required
  • Other duties as assigned
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies
  • Excellent customer service skills.
  • Ability to use empathy, technical expertise and understanding of company policies to satisfy customer requests.
  • Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
  • Ability to ensure use proper safety equipment
  • Computer proficiency
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to process data and organize it for management analysis
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to calculate figures and amounts such as discounts, interest, commissions
  • Ability to understand and follow work rules and procedures
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to interact well with others and be a positive influence on morale of department, dealership and organization


Supervisory Responsibility

No

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required.

Required Education and Experience
High school diploma or the equivalent and one year related experience or equivalent combination of education and experience.

Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification preferred but not required
i-Car Certification preferred but not required
Specific manufacturer's certification preferred but not required
Valid Driver's License

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

  • Sales Representative

    4 weeks ago

    Fairfield, Ohio, United States Zatkoff Seals & Packings Full time

    Job SummaryZatkoff Seals & Packings is seeking a highly skilled Sales Representative to join our team. The ideal candidate will have excellent communication skills, a service-oriented mindset, and the ability to resolve customer grievances.Key ResponsibilitiesInteract with customers via phone, email, or in-person to provide support and information on...

  • Customer Service Representative

    4 weeks ago

    Fairfield, Ohio, United States Domino's Pizza LLC Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and providing exceptional customer service.The ideal candidate will have an outgoing personality, be efficient and energetic, and be willing to work in a...

  • Sales Representative

    2 weeks ago

    Fairfield, Ohio, United States Performance Toyota Fairfield Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Sales Representative to join our team at Performance Toyota Fairfield. As a Sales Representative, you will be responsible for managing customer Internet leads and responding to inquiries in a timely and professional manner.Key Responsibilities:Driving internet sales by engaging with...

  • Sales Representative

    4 weeks ago

    Fairfield, Ohio, United States UNFI Full time

    Job SummaryWe are seeking a highly motivated and organized Part-Time Field Sales Representative to join our team at UNFI. As a Field Sales Representative, you will be responsible for partnering with assigned customers to ensure they have the right products at the right time in the right placement.Key ResponsibilitiesOrder products that align with the needs...

  • Inside Sales Representative

    3 weeks ago

    Fairfield, United States Zatkoff Seals & Packings Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Representative acts as Inside Sales and will interact with and support the Company's customers and Technical Sales Representatives.Duties / Responsibilities:Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or...

  • Customer Service Representative

    4 weeks ago

    Fairfield, California, United States Taymax Group Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive experience at our fitness center.Key Responsibilities: Greet members,...

  • Service and Sales Representative

    4 weeks ago

    Fairfield, New Jersey, United States Visions Federal Credit Union Full time

    About UsWe're a team of dedicated professionals who are passionate about helping people achieve their financial goals. At Visions Federal Credit Union, we believe in treating our employees with respect and fairness, regardless of their background or differences. We strive to create a diverse and inclusive work environment that celebrates the unique...

  • Customer Service Representative

    4 weeks ago

    Fairfield, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a part-time opportunity? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys....

  • Customer Care Representative

    1 month ago

    Fairfield, United States Vantage Specialty Chemicals Full time

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY. As a company on the move, you'll be working as part of a collaborative team and getting...

  • Fitness Center Representative

    4 weeks ago

    Fairfield, California, United States Taymax Group Full time

    Member Services RepresentativeFairfield, CAPay: $16.50/hourWe're committed to providing a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.Key Responsibilities:Greet members, prospective members, and guests, providing a superior level of customer service.Handle front desk...

  • T-Mobile - Retail Sales Representative - Solano

    2 months ago

    Fairfield, United States MobileOne Full time

    Requirements In order to be a Retail Sales Representative, you need to have the following: Authorization to work in the United States. Pass a pre-employment background check (will consider qualified applicants with criminal histories in a manner consistent with all laws). A high-school diploma or GED and be at least 18 years of age. Mobileone, LLC Inc. is an...

  • Signage Sales Representative

    2 months ago

    Fairfield, United States Gpac Full time

    We are a reputable leader in the Signage Industry, known for its commitment to innovation and delivering high-quality signage solutions. We are currently seeking a highly motivated Sign Sales Representative with a background in signage and a proven track record of generating new business. If you have 5+ years of experience in sign sales and are a...

  • Customer Service Representative

    2 weeks ago

    Fairfield, United States EOTM - Partners Professional Full time

    Job DescriptionJob DescriptionPartners Personnel is seeking a Customer Service Representative for our client in the Fairfield, OH.  Monday to Friday 8:00 to 5:00 with 1 Saturday a month. $14.00 to 17.00/Hour DOE. Key Responsibilities:Support customers with order entries, product inquiries, and other service-related questions.Confirm customer satisfaction...

  • Patient Services Representative, Occupational Health Specialist

    4 weeks ago

    Fairfield, California, United States NorthBay Health Full time

    Job Title: Patient Services Representative, Occupational HealthAt NorthBay Health, we are seeking a highly skilled Patient Services Representative to join our team. As a key member of our healthcare operations team, you will be responsible for providing exceptional customer service, managing medical records, and ensuring seamless patient flow.Key...

  • Outside Sales Representative

    1 month ago

    Fairfield County, United States THE RADIATOR STORE INC Full time

    Job DescriptionJob DescriptionThe Radiator Store, part of the 1-800 Radiator & A/C network, is a wholesale distributor of automotive parts, specializing in radiators, air conditioning systems, exhaust systems, and heavy duty. Founded in 1982, the company has grown into the largest leader in the automotive aftermarket industry. It leverages advanced...

  • Call Center Patient Services Representative

    3 weeks ago

    Fairfield, United States NorthBay Health Full time

    At NorthBay Health the Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing of detailed messages to physicians.  The Patient Services Representative functions as part of a clerical, clinical, and customer service team in support of primary...

  • Commercial Flooring Sales Representative

    3 weeks ago

    Fairfield, California, United States CentiMark Corporation Full time

    Job OverviewWe are seeking a highly motivated and experienced B2B Outside Sales Representative to join our team at CentiMark Corporation. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing accounts, as well as identifying and pursuing new business opportunities in the commercial flooring...

  • Patient Services Representative, Ortho Clinic

    4 weeks ago

    Fairfield, California, United States NorthBay Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Representative to join our Orthopedic Clinic team at NorthBay Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.Key ResponsibilitiesProvide...

  • Server Representative

    4 weeks ago

    Fairfield, California, United States Applebee's Full time

    Job Title: ServerAs a Server at Applebee's, you will be the first and last impression for our guests. We are looking for friendly and attentive individuals who can make recommendations and anticipate the needs of our guests.Key Responsibilities:Provide exceptional customer service and ensure a positive dining experience for our guests.Take orders and serve...

  • Server Representative

    3 weeks ago

    Fairfield, California, United States Applebee's Full time

    Job SummaryAs an Applebee's Server, you will be our guests' first and last impression. This role requires a friendly and attentive individual who can make recommendations and anticipate the needs of our guests.Key ResponsibilitiesProvide exceptional customer serviceTake orders and serve food and beveragesAnticipate and meet the needs of our guestsWork...