PT Customer Lead

2 months ago


Roxboro, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 400742_external_USA-NC-Roxboro
Address: USA-NC-Roxboro-2828 Durham Road
Store Code: Store 00436 Front End (7210259)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
  • Physical Therapist

    3 weeks ago


    Roxboro, United States MAS Medical Staffing Full time

    Physical Therapist(PT) / Travel / RehabilitationPhysical Therapist - Rehabilitation - Travel - NCAt MAS Medical Staffing, our employees enjoy industry leading compensation packages and benefits, including:Competive weekly payGenerous housing stipends and housing assistance 401K ask for more details Health & Life Insurance coverage Travel reimbursement...


  • Roxboro, United States Food Lion Full time

    JOB DESCRIPTION Count on me - We know what to do, we make it easy, we do our part and we care! Job Title: Perishable Frozen Food and Dairy Associate Success Factors Job Code: 1300493 Department: Perishable Reports To: Perishable Manager Primary Purpose: Provide quality customer service within the Perishable Department. Responsible for maintaining standards...

  • AP Team Lead

    1 week ago


    Roxboro, North Carolina, United States Walmart Full time

    Job DescriptionWe are seeking a highly skilled and experienced AP Team Lead to join our team at Walmart Supercenter #1288. As a key member of our accounting team, you will be responsible for overseeing the accounts payable process and ensuring timely payment to vendors.Key Responsibilities:Manage and supervise a team of accounts payable specialistsReview and...


  • Roxboro, United States Food Lion Full time

    Food Lion - USA-NC-Roxboro-1005 N Madison Blvd [Retail Associate / Team Member] As a Produce Associate @ Food Lion, you'll: Provide quality customer service within the Produce Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer service and...


  • Roxboro, United States Food Lion Full time

    Food Lion - USA-NC-Roxboro-1005 N Madison Blvd [Retail Associate / Team Member] As a Grocery Store Associate @ Food Lion, you'll: Provide quality customer service within the Center Store (Grocery) Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent...


  • Roxboro, United States Food Lion Full time

    Food Lion - USA-NC-Roxboro-2828 Durham Road [Retail Associate / Team Member] As a Cashier @ Food Lion, you'll: Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards; Be friendly, courteous and cooperative with other store associates; Be responsible for assisting management in...


  • Roxboro, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 387568_external_USA-NC-Roxboro Address: USA-NC-Roxboro-1005 N Madison Blvd Store Code: Store 00067 Produce/Perishable (7205827) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Roxboro, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 407660_external_USA-NC-Roxboro Address: USA-NC-Roxboro-2828 Durham Road Store Code: Store 00436 Grocery (7210240) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers...


  • Roxboro, United States Food Lion Full time

    DUTIES AND RESPONSIBILITIES• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience• Courteous and helpful to other associates• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking• Maintain shelf allocations by...


  • Roxboro, United States Food Lion Full time

    DUTIES AND RESPONSIBILITIES •Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience •Courteous and helpful to other associates •Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking •Maintain shelf allocations by...

  • Service Advisor

    1 week ago


    Roxboro, North Carolina, United States Quality Equipment, LLC Full time

    Job OverviewWe are a leading John Deere dealer with 36 locations serving diverse agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia.As a Service Advisor at Quality Equipment, you will play a crucial role in supporting our technicians and customers. Your primary responsibility will be to ensure efficient...


  • Roxboro, North Carolina, United States Allied Universal® Full time

    We are seeking motivated individuals to join our team as Armed Security Guards in Blanch, NC. This role involves patrolling correctional facilities and ensuring security both inside and outside the premises.Job OverviewAllied Universal is a leading security and facility services company that provides rewarding careers. Our team members enjoy a dynamic,...


  • Roxboro, United States Allied Universal Security Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...


  • Roxboro, North Carolina, United States TotalMed Allied Full time

    TotalMed Allied is seeking a highly skilled Diagnostic Imaging Specialist for a travel job in Roxboro, North Carolina.About the RoleAs a travel CT Technologist, you will be responsible for conducting diagnostic imaging procedures using computed tomography (CT) scanners. This is a 13-week assignment with a 36-hour workweek and 12-hour night shifts.Salary and...

  • Driver Helper

    3 weeks ago


    Roxboro, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...


  • Roxboro, North Carolina, United States Allied Universal Full time

    Job OverviewAllied Universal, a leading security and facility services company in North America, offers rewarding careers that give you a sense of purpose. As a Security Guard at Allied Universal, you will serve and safeguard clients in various industries, including Commercial Real Estate, Healthcare, Education, Government, and more.Compensation PackageThe...

  • Driver Helper

    4 weeks ago


    Roxboro, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where youll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. Its a lot of in and out of the truck, making deliveries,...


  • Roxboro, North Carolina, United States Anders Group Full time

    Job Opportunity for Medical Imaging SpecialistsWe are seeking skilled Medical Imaging Specialists to join our team on a 13-week night shift assignment in Roxboro, North Carolina. This travel opportunity offers the chance to work with a leading healthcare provider and gain valuable experience in medical imaging.About the JobAs a Medical Imaging Specialist,...


  • Roxboro, North Carolina, United States CrossMed Healthcare Staffing Full time

    Job Title: Healthcare Traveler Radiologic TechnologistAbout CrossMed Healthcare Staffing:">We are a leading healthcare staffing agency dedicated to providing exceptional service and support to our clients and travelers alike.">Estimated Salary: $1770 - $1860 per week">Job Overview:">This exciting opportunity is for a Travel MRI Tech to join our team in...

  • Diesel Mechanic

    6 months ago


    Roxboro, United States MasTec Inc Full time

    Overview MasTec Utility Services  delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil...