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Guest Services Manager at DoubleTree by Hilton London

4 months ago

Greenwich, United States Visit Greenwich Full time

Guest Services Manager at DoubleTree by Hilton London - Greenwich **About**

Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries

**Location:** Doubletree by Hilton London Greenwich

**Salary:** 24,150 per annum

**On offer:**

- Personal Development programmes for Receptionists, Shift Leaders and Managers

- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts

- Industry leading benefits including contributory pension scheme and Private medical health cover

- 28 days holidays including bank holidays (increasing yearly)

- Complimentary meals...

**About**

Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries

**Location:** Doubletree by Hilton London Greenwich

**Salary:** 24,150 per annum

**On offer:**

- Personal Development programmes for Receptionists, Shift Leaders and Managers

- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts

- Industry leading benefits including contributory pension scheme and Private medical health cover

- 28 days holidays including bank holidays (increasing yearly)

- Complimentary meals on duty and uniforms provided

- Upselling incentives

**Key Responsibilities:**

- Supervise accurate and efficient Reception operations including check in/out procedures

- Support Team Members in handling Guest requests and enquires to ensure a positive outcome

- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments

- Ensure a consistent, high level of customer service

- Brief your team on any events or VIP guests in the hotel that day

- Drive sales revenues and promote hotel services and facilities for up-selling opportunities

- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

- Act in accordance with the front of house equipment and the property management systems

- Conduct training programs on an ongoing basis

- Carry out shift handovers and brief team members as required

- Follow company brand standards

- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

**Looking for:**

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Committed to delivering a high level of customer service

- Excellent grooming standards

- Ability to work on your own or as part of a team

- Competent level of IT proficiency

- Resilient and can work under pressure

**To apply**:

Send CV to ??

Why not register yourself for the upcoming **Recruitment Open Day** event taking place at DoubleTree by Hilton London Greenwich on Thursday 17th February 1pm - 6pm -

**Guest Services Manager at DoubleTree by Hilton London - Greenwich**