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Guest Services Representative

4 months ago

Hazleton, United States Hamister Group Full time

We are currently seeking a qualified individual with a high level of professionalism to fill a front desk position. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.Responsibilities:Greet all guests as they arrive.Handle guest check-ins and check-outs appropriatelyAccommodate guest requests.Take incoming phone calls and assist in any way needed.Make guest reservations over the telephone or in person.Assist guests by providing directions or recommending local amenities or attractions.Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.Handle credit card or cash transactionsMaintain a clean and neat front desk area.Process reports and handle end of shift paperwork and account balancingCommunicate professionally and thoroughly with all hotel associates.Key requirements: Previous hospitality or customer service experience preferred, but we are willing to train the right individual.Flexible availability and willingness to work nights, weekends and holidays.Excellent oral and written communication skillFriendly phone demeanor is a must.An outgoing personalityDesire to succeed and self-motivated.Ability to pass background check.We are an Equal Opportunity Employer - committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.Other details Pay Type HourlyApply Now

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