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Customer Service Rep

4 months ago

Charlotte, United States Petco Full time

**Customer Service Rep**

Category: Stores

Location: 3401 Pineville Matthews Road, Charlotte , NC 28226

Schedule: Part_time

* Provide a great experience by engaging with guests utilizing your acquired skills and training.

* Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.

* Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.

* Express passion about animal welfare and maintain integrity in the work area.

* Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.

* Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.

* Promote a positive culture of teamwork, inclusion, and collaboration.

* Inform Guests of upcoming adoption events, explain our Think Adoption First philosophy.

* Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired .

* Maintain familiarity with current promotions and special services.

* Be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. when applicable.

* Complete other duties and special projects as assigned.

* Evaluate guest inquiries and as needed refers to the Leader on Duty.

* Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.

**Other** **Duties** **and Responsibilities** * **UTILIZE SELLING BEHAVIORS**. Youre the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.

* **CONTRIBUTE TO A SAFE ENVIRONMENT** . Youll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.

* **BE A PART OF A COLLABORATIVE CULTURE**. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.

* **ENGAGE IN YOUR CAREER:** As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Knowledge, Skills, and Abilities **SERVE THE CUSTOMERS:** Asks discovery questions to understand customer needs. Seeks feedback from customers. Addresses customer needs by involving the right people at the right time. Meets or exceeds customer service needs, and reports barriers. **STRIVE FORE RESULTS:** Takes personal responsibility to take action. Puts in extra effort and work to accomplish important results. Sets high standards for his/her own performance. Finishes assignments and tasks in a timely manner. **READILY ADAPT** : Works productively in the face of ambiguity or uncertainty. Recovers quickly from problems and setbacks. Deals constructively with mistakes and problems. Seeks opportunities to acquire new knowledge and skills. Prefer a minimum of 2 years of experience in providing the public information in the animal nutrition, care/wellness/treatment knowledge areas is required. * Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.)

* Familiarity with the dog training class offerings and the PCCs dog training schedule.

* Familiarity with the PCCs photography and vaccination schedule.

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the location briefly. Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. The large majority of this associates time will be spent in direct contact with our customers. **California Residents - Do Not Sell My Personal Information**

California Residents - Do Not Sell My Personal Information We share certain personal information with third parties in exchange for valuable consideration, which may meet the California Consumer Privacy Acts definition of sell. These third parties help us enhance your experiences with us, provide more relevant advertising, improve our ability to serve you, and keep you aware of our products, services, and offers. If you are a California resident, you have the right to request that we do not sell your personal information to third parties in this way. You can exercise your right using the toggle switch button immediately above this paragraph. To do so, slide the toggle button to the left (once you have opted out of your personal information being sold in this way, the button will change to grey instead of blue and will remain on the left). You will need to submit a separate Do Not Sell request on each browser and device that you use to visit our site. Please note that after we process your request, you may still see advertising regarding our products and services. This advertising is designed for a general audience, or it may be delivered by service providers in ways that do not involve sales of your personal information. To learn more, please review our .