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Customer Onboarding Specialist

4 months ago

Atlanta, United States LanguageWire Full time

Want to be part of a strong commercial division and secure a solid onboarding of new customers at LanguageWire. Yes? You should definitely read on
The role you'll play:

As a Customer Onboarding Specialist you will play an integral role in the commercial value chain and help to secure new business in the company. You will introduce new customers to LanguageWire's tools and services, plan and facilitate projects, and ensure that all customers get the best possible introduction through a dedicated and customized onboarding.
The team you'll be a part of:

Is an international group of awesome and dedicated people, who are eager to give each new customer the best service and onboarding experience in their region. As a team we are spread globally across offices in Valencia, US, and Northern Europe. We praise ourselves on having the best team collaboration, enabled by a strong team spirit and regular virtual check-ins.
If you want to make a difference, make it with us by...

  • Manage an end-to-end onboarding process on new bizz accounts
  • Ensure an excellent onboarding experience for new clients
  • Identify customer pains and needs and build custom solutions
  • Demonstrate the value of LanguageWire products and Services
  • Actively drive product adoption
  • Support New Bizz teams in solution and insights sales
  • Identify opportunities and follow through on them
  • Be curious on latest tech-development and content trends
  • Act as a trusted advisor on tech and services
  • Be a great team player and facilitate internal collaboration
In one year, you'll know you were successful when you...
  • Ensure high customer retention and revenue growth
  • Monitor and track first year revenue of onboarded accounts
  • Receive high customer NPS scores
  • Get good Workflow scores
  • Promote and sold LanguageWire tech offerings
What you'll need to bring:
  • A proven track-record within project management
  • Excellence in building relationships with internal and external stakeholders
  • Experience from the translation/content industry, tech, or another relevant area
  • A strong drive to deliver an excellent customer experience
  • Fluency in English and potentially also further languages
  • A Bachelor or a Master degree within a relevant field
What will make you stand out:
  • Being a great facilitator on internal and external projects
Your colleagues say you:
  • are a strong, actionable communicator
  • feel comfortable with tech
  • know all the latest growth trends
  • never settle for second best
  • can be firm on project deliverables when you need to be
Our perks
  • Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
  • Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture
  • International company with over 400 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Atlanta, Finland and Valencia
  • We offer flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an "Office Bee," or part-time from the office as a "Nomad":
  • We take care of our people and initiate many social get-togethers from Friday Bars a to Summer or Christmas parties. We have fun
  • 6 great colleagues in the Atlanta office belonging to different business departments
  • Office location in Alpharetta just off 400 within minutes of Avalon, North Point Mall, and tons of restaurants, shopping and recreation
  • Easy and free parking at the office
  • Class A office space with private kitchen, lounge, open format work space with private offices available when needed and a conference room
  • Office building includes a lounge area where you can lunch, chat with colleagues or have coffee while playing pool or shuffle board as well as a sports area that includes a private gym and outdoor walking trails
About LanguageWire

At LanguageWire, we want to wire the world together with language. Why? Because we want to help people & businesses simplify communication. We are fuelled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.

Our values drives our behaviour

We are curious. We are trustworthy. We are caring. We are ambitious.

At LanguageWire, we are curious and intrigued by what we don't understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.

Working at LanguageWire - why we like it:

"At LanguageWire, we use our years of expert experience and knowledge that we've built up in the language industry to share best practices with our customers. We show that we can be a trusted and caring partner by helping our customers to constantly improve their processes by recommending various solutions. In doing so, we can celebrate their successes together".

(Anna-Karin, Business Development Director, Varberg)

"I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It's this purpose that sparks our ambition to continuously improve our customers' experience."

(Tessa Van Winkel, Customer Success Director, Leuven)
Yes, to diversity, equity & inclusion

In LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work.

LanguageWire's recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills.
Want to know more?

We can't wait to meet you So, why wait 'til tomorrow? Apply today

If you want to know more about LanguageWire, we encourage you to visit our website