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Technical Services Specialist

3 months ago

West Chicago, United States Ball Horticultural Full time

Job Type

Full-time

Description

Ball Seed Company is the most trusted distributor for the floriculture and greenhouse industry and ensures customer success as a leader in technical support. This leadership depends upon knowledgeable and innovative individuals to deliver science- and experience-based solutions to our customers. Ball's technical team members are dynamic individuals who are dedicated to delivering "all the best" in service and products to the customer.

Responsibilities:

Serve as the key supporter for sales representatives through Tech In Person (TIP) and support customers through Tech At a Distance (TAD)

Contribute to Tech On Demand (TOD) content, the most proactive virtual education platform in the industry.

Serve a critical role in delivering solutions to customers and providing timely feedback to support the Ball Seed Company's global supply chain

Coordinate communication and report on product performance to the worlds' top floriculture breeding companies such as Pan American Seed, Ball FloraPlant, Darwin Perennials, Syngenta, Dummen, Takii, and many more.

Facilitate technical solutions within Ball and at supplier and customer facilities.

Supporting sales representatives, customers, breeders, and customer service by providing technical expertise and cutting-edge solution

Collaborate and communicate with all Ball business units in support of our company's continued growth with facilities throughout the world.

Requirements

M.S. or Ph.D. preferred in horticulture or closely related fields, OR B.S. with commensurate floriculture industry experience.

Three years of experience in production, education, or customer technical support focused on horticulture or similar areas.

Ability to travel (30 to 40%).

Must have strong communication skills - written & verbal, including public speaking to a wide variety of audiences.

Social media and webinar communications knowledge

Has knowledge of environmental control systems and technical bulletin generation

Bilingual in Spanish is a plus.

Works cooperatively with others across the organization to achieve shared objective

Effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels

Gains the confidence and trust of others through honesty, integrity, and authenticity

Making good and timely decisions that keep the organization moving forward

Preferred to be local or willing to relocate. If remote will need to be located close to a major airport.

Physical Requirements:

Ability to use hands/fingers 100% of the time

Ability to lift/carry up to 50 pounds 5% of the time

Ability to push/pull up to 50 pounds 5% of the time

Ability to kneel, bend, reach, climb, balance up to 15% of the time

Ability to work in various work environments including greenhouse, field, and desk environments.

Our promise to you:

Ball is a global leader in horticulture: we develop, produce, and sell plants around the world. Our vision is to color the world through our customers. We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes:

  • Medical, dental, life and long-term disability insurance
  • 401k/Profit Sharing Retirement Plan
  • Paid time off benefits including vacation and holidays.
  • Tuition assistance
  • Employee Assistance Program and Positive Health programs