Customer Service Specialist- Lititz Family Medicine

4 days ago

Lititz, United States Lancaster General Full time
Summary This position does require a evening shift and rotation for weekends/ holidays. We do have two offices with rotation as well. Job Description

HOURS: 40/hrs/wk - Monday through Thursday hours between 800am- 8:00pm Friday 8:00am - 5:00pm. Rotational Saturday 8:00am-12:00pm.

POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.
  • Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
  • Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed.
  • Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
  • Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
  • Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
  • Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.
  • Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
  • Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patients medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
  • Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
  • Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
  • Demonstrates ability to register unscheduled patients requiring a full financial clearance.
  • Completes assigned patient scheduling and registration work queues according to performance standards.
  • Ability to resolve work queue issues and missing registration items via electronic medical record.
  • For LGHP, this role may necessitate occasional regional travel.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High School Diploma or equivalent (GED).
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • For Regional Positions only Valid drivers license is required.

PREFERRED QUALIFICATIONS:

  • One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).
  • One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
  • Previous Epic or equivalent Electronic Medical Record experience.
Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.

  • Nurse Practitioner/Physician Assistant

    2 weeks ago

    Lititz, United States Penn Medicine Full time

    LG Health Physicians Family Medicine Lititz is seeking a Nurse Practitioner or Physician Assistant to join their team. As part of a highly productive team, consisting of 7 Physicians and 3 Nurse Practitioners, delivery of comprehensive, quality care for patients of all ages - from newborns to geriatrics - is our specialty.  FM Lititz has been a trusted...

  • Nurse Practitioner/Physician Assistant

    6 months ago

    Lititz, United States Penn Medicine Full time

    LG Health Physicians Family Medicine Lititz is seeking a Nurse Practitioner or Physician Assistant to join their team. As part of a highly productive team, consisting of 7 Physicians and 3 Nurse Practitioners, delivery of comprehensive, quality care for patients of all ages - from newborns to geriatrics - is our specialty.  FM Lititz has been a trusted...

  • Lead Practice Nurse

    3 weeks ago

    Lititz, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Family Medicine LititzHOURS: 40 hours per week, one evening per week and rotating SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Lead Practice Nurse

    3 weeks ago

    lititz, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Family Medicine LititzHOURS: 40 hours per week, one evening per week and rotating SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Lead Practice Nurse

    3 weeks ago

    Lititz, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Family Medicine LititzHOURS: 40 hours per week, one evening per week and rotating SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Nurse Care Specialist

    1 week ago

    Lititz, Pennsylvania, United States Kadima at Lititz Full time

    About Kadima at LititzKadima at Lititz is a 42-bed facility located in the heart of Lancaster County, nestled just steps away from downtown Lititz. Our team takes pride in providing personalized, resident-centered care that sets us apart.We are looking for a dedicated Registered Nurse to join our family-centered team and help us continue this tradition of...

  • Lead Practice Nurse

    3 weeks ago

    Lititz, PA, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Family Medicine Lititz HOURS: 40 hours per week, one evening per week and rotating Saturdays POSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64...

  • Lancaster General Health | Lead Practice Nurse

    3 days ago

    lititz, United States Lancaster General Health Full time

    Lead Practice Nurse (LPN) Family Medicine Lititz (Full Time) at Lancaster General Health summary: The Lead Practice Nurse in Family Medicine provides comprehensive nursing services to patients across all age groups, ensuring high-quality patient care through clinical education and support to staff. This role includes administering medications, performing...

  • Medical Professional for Family Medicine

    3 days ago

    Lititz, Pennsylvania, United States Penn Medicine Full time

    About UsPenn Medicine Lancaster General Health is a trusted healthcare partner with the local community since 1946, and a member of the Lancaster General Medical Group since 1996.Job OverviewWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our team at LG Health Physicians Family Medicine Lititz. The ideal candidate will have...

  • Family Medicine Physician Assistant/Nurse Practitioner Opportunity

    1 month ago

    Lititz, Pennsylvania, United States Penn Medicine Full time

    Family Medicine OpportunityPenn Medicine Lancaster General Health is seeking a highly skilled Nurse Practitioner or Physician Assistant to join their team in Family Medicine. As a member of a dynamic team, you will deliver comprehensive, quality care for patients of all ages, from newborns to geriatrics. Our team emphasizes wellness and prevention, helps...

  • Lead Practice Nurse

    3 days ago

    Lititz, United States Lancaster General Health Full time

    Lead Practice Nurse (LPN) Family Medicine Lititz (Full Time) at Lancaster General Health summary: The Lead Practice Nurse in Family Medicine provides comprehensive nursing services to patients across all age groups, ensuring high-quality patient care through clinical education and support to staff. This role includes administering medications, performing...

  • Occupational Medicine Specialist

    3 days ago

    Lititz, Pennsylvania, United States CNS Companies Full time

    Job SummaryCNS Occupational Medicine is seeking a highly skilled and experienced Occupational Medicine Practitioner to join our team in Lititz, PA. This is a unique opportunity to work with a dynamic and growing company that provides efficient healthcare and occupational medicine solutions to the workforce of Pennsylvania, New Jersey, New York, Maryland,...

  • Licensed Practical Nurse

    2 months ago

    Lititz, United States Kadima at Lititz Full time

    Kadima at Lititz - SIGN ON BONUS: FT $7500.00 & PT $3750.00 Quaint, 42 bed facility nestled in the heart of Lancaster County just steps away from downtown Lititz. Take the scenic route to personalized, resident centered care. Kadima at Lititz is looking for a Licensed Practical Nurse to provide compassionate care to our residents. We would love to have you...

  • Private Duty Nursing- Lititz, PA

    2 months ago

    Lititz, United States Maxim Healthcare Service Full time

    Private duty nursing (PDN) allows medically fragile patients to receive quality, skilled nursing care in the comfort of their home: a setting preferred by most patients and their families. City State Zip Modality Skills Days Shift Estimated Pay Range Lititz PA 17543 RN/LPN Respiratory Distress Management Nights Wednesdays 11p-7a $30-$35 Lititz PA 17543...

  • Private Duty Nursing- Lititz, PA

    5 months ago

    Lititz, United States Maxim Healthcare Service Full time

    Private duty nursing (PDN) allows medically fragile patients to receive quality, skilled nursing care in the comfort of their home: a setting preferred by most patients and their families. City State Zip Modality Skills Days Shift Estimated Pay Range Lititz PA 17543 RN/LPN Respiratory Distress Management Nights Wednesdays...

  • Occupational Therapist

    3 months ago

    Lititz, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.Job Title: School-Based Occupational Therapistpany: SoliantLocation: Lititz, Pennsylvania, nestled in Lancaster County, is a charming town known for its historic charm and vibrant munity. With its picturesque Main Street, local shops, and annual events, Lititz offers...

  • Occupational Therapist

    3 months ago

    Lititz, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.Job Title: School-Based Occupational TherapistCompany: SoliantLocation: Lititz, Pennsylvania, nestled in Lancaster County, is a charming town known for its historic charm and vibrant community. With its picturesque Main Street, local shops, and annual events, Lititz...

  • Registered Nurse

    1 month ago

    Lititz, United States Kadima at Lititz Full time

    Kadima at Lititz - SIGN ON BONUS: FT $7500.00 & PT $3750.00 Quaint, 42 bed facility nestled in the heart of Lancaster County just steps away from downtown Lititz. Take the scenic route to personalized, resident centered care. Kadima at Lititz is looking for a Registered Nurse to provide compassionate care to our residents. We would love to have you on our...

  • Lancaster General Health | Lead Practice Nurse

    2 weeks ago

    lititz, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION:Family Medicine LititzHOURS:40 hours per week, one evening per week and rotating SaturdaysPOSITION SUMMARY:To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Certified Medical Assistant(CMA) Health Works Rock Lititz(Full Time)

    2 days ago

    Lititz, United States Penn Medicine Lancaster General Health Full time

    SummaryJob Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Health Works Rock Lititz for a Full-time position in the Lititz area. LOCATION: Health Works, Lititz, PA HOURS: Full Time, Mon, Wed, Thurs 7:30 a.m.- 4:30 p.m. Tues. 9 a.m. - 6 p.m. Fri. 7:30 a.m.- 2 p.m, No Weekend and No Holidays. We service the...