Guest Experience Specialist
4 weeks ago
Job Number24187214
Job CategoryRooms & Guest Services Operations
LocationCourtyard Long Beach Downtown, 500 East First Street, Long Beach, California, United States, 90802VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $24.00 to $24.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At Courtyard, were passionate about better serving the needs of travelers everywhere. Its what inspired us to create the first hotel designed specifically for business travelers, and its why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Were looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun.
-
Guest Experience Specialist- Front Desk
2 months ago
Long Beach, United States Marriott Full timeAdditional Information Pay: $24.00/hour, full time, Front Desk Position, Open Availability Job Number 24148537 Job Category Rooms & Guest Services Operations Location Residence Inn Long Beach Downtown, 600 Queensway Drive, Long Beach, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY...
-
Guest Experience Specialist
3 weeks ago
Long Beach, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: C914B3A33BA189E85FE5A285CF00E391 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...
-
Ramp Captain
1 month ago
Myrtle Beach, South Carolina, United States Evolution Parking & Guest Services Full timeJob SummaryThe Ramp Captain is responsible for orchestrating the guest experience at our hotel, working closely with colleagues to ensure exceptional service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain will coordinate and administer tasks, provide troubleshooting and guidance when needed, and make judgment calls when...
-
Luxury Guest Experience Specialist
4 weeks ago
Miami Beach, Florida, United States Marriott Full timeAt Marriott International, we are committed to delivering exceptional guest experiences that exceed expectations. As a Luxury Guest Experience Specialist, you will play a critical role in creating memorable moments for our guests. Your primary responsibility will be to provide personalized service, ensuring that every guest feels valued and cared for...
-
Host and Guest Experience Specialist
4 weeks ago
Boynton Beach, Florida, United States Turning Point Full timeHost and Guest Experience SpecialistAt Turning Point, we're committed to providing exceptional guest experiences. As a Host and Guest Experience Specialist, you'll play a vital role in ensuring our guests feel welcome and valued from the moment they arrive.Responsibilities include: Greeting guests and seating them at tables or in waiting areas Providing...
-
Luxury Guest Experience Specialist
4 weeks ago
Miami Beach, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Luxury Guest Experience Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports...
-
To Go Specialist
4 weeks ago
Virginia Beach, Virginia, United States Red Lobster Full timeJob Summary: As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional service to our guests by offering personalized food and drink suggestions, taking accurate orders, and managing transactions. Your goal is to enhance the guest experience and drive satisfaction.Key Responsibilities:Offer personalized service and food and...
-
To Go Specialist
4 weeks ago
Daytona Beach, Florida, United States Red Lobster Full timeJob SummaryAs a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional guest service by offering personalized food and drink suggestions, taking accurate orders, and ensuring timely and efficient curbside pickup. This role requires strong communication and problem-solving skills to manage transactions and provide a seamless...
-
Dave & Buster's Guest Experience Specialist
4 weeks ago
Panama City Beach, Florida, United States Dave & Buster Full timeJob Title: Winner's CircleAt Dave & Buster's, we're looking for a Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for delivering an unparalleled Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all out fun.Key Responsibilities:Deliver...
-
Assistant Guest Services Manager
4 weeks ago
Myrtle Beach, South Carolina, United States Evolution Parking & Guest Services Full timeJob Title: Assistant Guest Services ManagerEvolution Parking & Guest Services is seeking a highly skilled Assistant Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet operations.Key...
-
Guest Services Director
4 weeks ago
Clearwater Beach, United States Evolution Parking & Guest Services Full timeJob SummaryThe Guest Services Manager will oversee all aspects of parking operations, including valet parking, Forbes guest service standards, client relationships, team member performance, budget, revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. This role is responsible for maintaining and...
-
Sales Associate
1 month ago
Virginia Beach, Virginia, United States European Wax Center VA Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Service Sales Associate to join our team at European Wax Center Hilltop Plaza. As a key member of our team, you will be responsible for providing exceptional service and ensuring every guest leaves with a smile.Key ResponsibilitiesGreet and assist guests with enthusiasm and...
-
Host - Guest Experience Specialist
4 weeks ago
Miami Beach, Florida, United States Moxy SB Restaurant Full timeJob SummaryWe are seeking a skilled Host to join our team at Moxy SB Restaurant. As a Host, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our customers.Key ResponsibilitiesMeet and greet guests as they arrive, offer choice of seating, and escort to the dining table.Read, maintain, and make daily...
-
Guest Experience Ambassador
4 weeks ago
Miami Beach, Florida, United States Marriott Hotels & Resorts Full timeDelivering Exceptional Guest ExperiencesAt Marriott Hotels & Resorts, we're committed to creating unforgettable experiences for our guests. As a Guest Experience Expert, you'll play a vital role in delivering a wide range of services that exceed our guests' expectations.Key Responsibilities:Develop and implement initiatives to enhance the guest...
-
Event Experience Specialist
4 weeks ago
Fernandina Beach, Florida, United States Marriott Full timeEvent Experience SpecialistAt Marriott, we're committed to delivering exceptional experiences for our guests. As an Event Experience Specialist, you'll play a key role in ensuring that every event is well-executed from start to finish. Your responsibilities will include setting up and breaking down event materials, transporting supplies, taking orders, and...
-
Luxury Guest Experience Specialist
1 month ago
West Palm Beach, Florida, United States Go Rentals Full timeAbout UsGo Rentals is a leading car rental service company that has been catering to the needs of discerning business and leisure travelers since 1995. Our team is dedicated to providing an extraordinary level of personalized service, beautifully maintained vehicles, and a culture of curiosity and continual learning. We promote from within and encourage our...
-
Guest Experience Associate
4 weeks ago
Miami Beach, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. The ideal candidate will be able to process operational needs, address guest requests, and complete reports in a timely and efficient manner.Key ResponsibilitiesProvide exceptional service to guests, ensuring a memorable and unique experience.Process...
-
Guest Experience Expert
6 days ago
Miami Beach, United States Marriott International, Inc Full timeAdditional InformationJob Number24199659Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Guest Experience Expert
2 weeks ago
Miami Beach, United States Marriott Full timeAdditional Information Job Number 24195286 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bal Harbour Miami, 10295 Collins Avenue, Bal Harbour, Florida, United States, 33154 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Experience Expert
6 months ago
Newport Beach, United States Marriott International Full timePOSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...