Customer Service Representative
5 days ago
Department: Bold MK
Employment Type: Full Time
Location: Madison
Compensation: $17.75 - $24.00 / hour
Description
Position Summary:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing support and ensuring a positive experience. You will handle inquiries, resolve issues, and help customers navigate our products and services.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Problem Resolution: Address customer complaints and issues by providing accurate information and solutions. Escalate complex cases as necessary.
- Order Processing: Assist with order placement, modifications, tracking, and returns.
- Product Knowledge: Maintain a thorough understanding of the company's products and services to effectively assist customers.
- Feedback Collection: Gather and report customer feedback to help improve products, services, and processes.
- Collaboration: Work closely with other departments (sales, technical support, logistics) to ensure customer satisfaction.
- High school diploma or equivalent; some college or related certifications are a plus.
- Strong verbal and written communication skills.
- Proficiency with customer management software (e.g., CRM systems) and basic computer applications.
- Problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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