Customer Service Representative- Bluffton, SC
6 days ago
Full time, Monday through Friday with revolving Saturdays. 8am to 5pm, in person at our on-site call center on Buck Island Road in Bluffton, SC.
- Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Complete forms, prepare change of address records, or issue service discontinuance orders, using computers
- Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments
- Recommend improvements in products, service, or billing methods and procedures to prevent future problems
- Contributes to team effort to accomplish management set departmental objectives
- Complete all assigned tasks daily in the company system
- De-escalates unhappy customers to provide calm and polite customer service
- Attend training sessions and meetings as necessary
- Being present for entire required shift
- Work overtime as requested by management
- Other duties as assigned by management
- High school or equivalent
- Customer Service - 1 yr call center experience
- Reliable
- Punctual
- Professional
- Able to commute to 386 Buck Island Rd, Bluffton, SC 29910 Monday through Friday
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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