Guest Service Agent

6 months ago

Atlanta, United States Hilton Full time

Waldorf Astoria is looking for a Guest Service Agent to join the Front Office Team at this gorgeous Atlanta property

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

  • Classification: Full-Time
  • Shift: Various - must have availability to work weekdays, weekends, and holidays.
The ideal candidate will have the following qualifications:
  • Strong written and communication skills in the English language.
  • Basic computer and typing skills.
  • Ability to maintain confidentiality of all guest information and pertinent hotel data.
  • Ability to multi-task and remain composed at all times.
  • Passion for proving unforgettable guest experiences.
  • Ability to work well in a team environment.
  • Professional appearance and demeanor at all times.
  • Demonstrated ability to handle cash and financial transactions.
  • Experience in a luxury hotel (preferred)
  • Experience in a Front Desk position (preferred)
Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Welcome, check-in, and orient arriving guests to the hotel.
  • Checking out guests and processing payments on-account.
  • Handle telephone reservations for Rooms, Restaurant, and Spa.
  • Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner.
  • Provide driving and/or walking directions to guests to local destinations.
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Provide or obtain accurate information.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
  • Access to your pay when you need it through DailyPay
  • Health insurance
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

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