Front Desk Supervisor
4 weeks ago
Syndeo Staffing has a direct hire opening for a Front Desk Supervisor for a medical / surgical practice specializing in aesthetics. As the Front Desk Supervisor, you will be responsible for training, mentoring, and overall leadership of the reception team.
Job Duties:
- Provides leadership to team of front desk associates
- Ensures that employees have the resources, tools, and training needed to perform their duties.
- Maintains cleanliness and professional appearance of the front office area of the clinic.
- Manages the front office team's schedule; approves timecards, manages PTO approval process; consults with Director of Operations as needed and keeps both informed about staffing levels.
- Participates in the design and implementation of new front desk workflows.
- Trains and supervises front office staff
- Prepares front desk monthly incentives.
- Evaluates performance and recommends merit increases and disciplinary actions.
- Assist in hiring and training.
- Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
- Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with Director of Operations to ensure a smoothly running office.
- Answers questions regarding policies and procedures.
- Actively participates as a front desk staff member, performing all daily responsibilities as needed.
- Any other jobs as assigned by your supervisor or management.
- A high school diploma or GED required.
- Associate or Bachelor's degree a plus.
- Previous supervisory experience required.
- Minimum of three (2) years of experience in an administrative support role for a medical or health & beauty practice.
- Previous experience with EMR desired.
- Valid driver's license and insurable driving record required.
- Excellent customer service skills.
- Knowledge of medical billing and insurance.
- Ability to establish and maintain effective working relationships with patients, staff and physicians.
- Great telephone etiquette and ability to speak clearly.
- Excellent written and verbal communication skills.
- Great attention to detail and organizational skills.
- Team-oriented work ethic.
- Ability to work in a fast-paced office setting.
Days: Monday to Friday, with one rotating Saturday per month.
Saturday Rotation:
- If scheduled to work on Saturday, the employee will have the prior Monday off.
- Monday-Friday: Shifts scheduled between 7:30 am and 7:00 pm
- Saturday (rotating): 9:00 am - 3:00 pm
No exceptions to these hours.
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