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Production Support Engineer
4 months ago
Production Support Engineer Job Description:
- Develops innovation strategies, processes, and best practices.
- Drives the execution of multiple business plans and projects.
- Supports and ensures business objectives being met.
- Leads the discovery phase of medium to large projects to come up with high level design.
- Leads the work of other small group of 3 to 4 engineers for assigned Engineering projects
- Leads and participates in end to end service implementations, data feeds ingestion, and orchestration.
- Designs and implements low latency services.
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
- Troubleshoots business and production issues .
Support trouble-shooting client issues with high level data analysis and project review.
Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.
Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.
Maintain interaction within entire organization and third party related entities.
Provide detailed information with Tier 1 clients as required. Internal DevOps teams and 3rd party vendors such as Akamai.
Engage in internal issues review and Support calls.
Assist in support hours of operation and off hour production emergencies.
Perform level of effort estimates for assigned tasks and change orders requests.
Help stabilize production environment migrations.
Identify root causes of technical issues in production and out of box failures.
Design and develop solutions to better identify spiking errors and potential issues that could lead to outages .
Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.
Study and recommend corrective solutions for enhancing issue detection efficiency.
Production Support Engineer Job Description:
- Develops innovation strategies, processes, and best practices.
- Drives the execution of multiple business plans and projects.
- Supports and ensures business objectives being met.
- Leads the discovery phase of medium to large projects to come up with high level design.
- Leads the work of other small group of 3 to 4 engineers for assigned Engineering projects
- Leads and participates in end to end service implementations, data feeds ingestion, and orchestration.
- Designs and implements low latency services.
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
- Troubleshoots business and production issues .
Support trouble-shooting client issues with high level data analysis and project review.
Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.
Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.
Maintain interaction within entire organization and third party related entities.
Provide detailed information with Tier 1 clients as required. Internal DevOps teams and 3rd party vendors such as Akamai.
Engage in internal issues review and Support calls.
Assist in support hours of operation and off hour production emergencies.
Perform level of effort estimates for assigned tasks and change orders requests.
Help stabilize production environment migrations.
Identify root causes of technical issues in production and out of box failures.
Design and develop solutions to better identify spiking errors and potential issues that could lead to outages .
Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.
Study and recommend corrective solutions for enhancing issue detection efficiency.
Required Skills : -Splunk -Quantum metrics -Charles proxy -Ecommerce experience is a plus
Background Check :Yes
Notes :
Selling points for candidate :
Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. MSA: Blanket Approval Received Client Letter: Will Provide"
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :0009267 | Randstad @ Wal-Mart.com
Master Job Title :
Branch Code :
