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Client Service Representative II
2 months ago
Brinks Texas License #C00550
About Brink's:
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.
Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.
We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
The Client Service Representative II is responsible for ensuring the successful execution of daily work received within the tracking system to effectively manage the inbound communications coming from deployed customers. They will identify, engage, and escalate to both internal and external resources to verify and aid in the resolution of communications issues in a timely, customer-focused manner, and service the customer by completing the processes across all lines of business. Responsibilities will include research validation of all customer inquiries received from various sources (phone, E-mail, or Web) to be followed up until a resolution is completed in a timely and accurate manner.
Key Responsibilities:
•Manage verbal and/or written customer requests/inquiries efficiently
•Manage day-to-day customer requests, all service-related issues by resolving problems to minimize customer escalations
•Utilize available systems to extensively research and find the root cause for customer inquiries
•Interact with customer, branch operations, and other Brink's partners to find solutions that not only resolve the original request but prevent future inquiries
•Manage process requests and activities in Microsoft Dynamics in timely & accurately
•Utilize strong decision-making and problem-solving skills to provide input to the Leadership team on Continuous Process Improvements
•Assist with special projects as and when required by the Supervisor or Manager
Minimum Qualifications:
•Minimum of 5 year(s) experience in a corporate environment
•Minimum of 5 year(s) experience using Microsoft Office products to include Word and Excel
•Minimum of 5 year(s) experience with direct customer interaction
•Minimum of 3 year(s) of Brinks product line, and or operations experience
•High school education or equivalent
Preferred Qualifications:
•Brinks product line specific support or Operations experience
•Experience working in a Team Environment
•Advanced usage of Excel
•Experience using Microsoft Dynamics or similar systems of record
•College degree or course completion
Professional Skills:
•Excellent interpersonal/communications skills
•Exceptional written and verbal communication abilities
•Excellent interpersonal and presentation skills
•Advanced research capabilities and proficiency in Brink's research systems
•Advanced analytical, relationship building, and critical reasoning skills
What's Next?
Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
