Branch Services Training Specialist, Chelmsford, MA, Full-Time

8 hours ago

Chelmsford, United States Digital FCU Full time

Job Category : Shared Services Requisition Number : BRANC005551 Apply now Posted: October 29, 2024 Full-Time On-site Locations Showing 1 location Chelmsford, MA 01824, USA Description Schedule Monday - Friday 8-5 (40 hours) What Youll Do Summary/Objective: Service is an integral part of DCU living its vision and achieving our mission. DCU Nation simply wouldnt exist without service. We pride ourselves in the service we provide to our members, our internal customers, and our co-workers. All DCU employees will provide Service Excellence, the DCU Way, incorporating the Guiding Principles of DCUs culture: People come first Do the right thing Make a difference This position is responsible for developing and delivering instructor-led training to Branch Services employees and coaching them to effectively use what they are learning. Training covers many topics, including DCUs culture, service excellence, services, and systems. Essential Functions: Participate in the development of facilitator-led training programs specific for Branch Services in partnership with the department and Branch Services Training Manager. Facilitate in-person and online interactive learning for both groups and individuals. Assist in implementing, executing, and maintaining all aspects of the n-Branch Coach (IBC) program. Evaluate new hire comprehension and application and make necessary recommendations. Coach new hires and provide appropriate reinforcement of learning. Act as a role model for trainees, demonstrating appropriate dress, good work habits, and a commitment to providing outstanding member service. Act as an additional resource for branch services employees regarding policies, procedures, and transaction processing. Ensure training materials are comprehensive and enhance the learning process. Participate in various learning programs and projects as requested. Maintain a working knowledge of current training concepts and technologies. Collaborate with Branch Services Training manager and teams to diagnose training needs. Deliver learning modules to employees using a variety of instructional methods. Design and create training manuals and online learning modules. Attend training seminars to provide superior training. Perform other job-related duties as assigned. What Youll Need BA degree in Education, Business Administration, Organization Development, or a relevant field preferred. 1-2 years of experience in facilitating and developing adult learning content or education role. Branch Services experience; currently employed as MSR, Branch Team Leader, or equivalent. Demonstrate proficiency in skills associated with teller, MSR, and management branch services positions. Demonstrate supervisory and leadership skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Proficiency in eLearning development software. Excellent written, verbal, interpersonal, and presentation skills. Ability to present topics in an understandable way, utilizing adult learning principles. Extensive knowledge of DCU products and services. Strong organizational skills with attention to detail. Ability to manage multiple priorities and work effectively. What We Do DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, valuing diversity, inclusion, and equity. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If youre applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careersdcu.org and let us know the nature of your request and contact information. INDLW Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. J-18808-Ljbffr

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