2nd Shift

5 days ago

Minneapolis, United States Allied National Services Full time
At Allied National Services, we specialize in providing reliable, high-quality facility maintenance solutions to a diverse range of clients. Our mission is to deliver exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for our clients, and we are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our on-site team. The ideal candidate will have experience in facility maintenance and a passion for providing outstanding customer service.

Job Description:

As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This position requires you to work on-site with our clients, providing in-person support during weekends only, on Saturday from 9 AM - 6 PM and Sunday from 10 AM to 6 PM.

Key Responsibilities:
  • Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.
  • Respond promptly and professionally to client inquiries and service requests related to facility maintenance.
  • Coordinate on-site maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.
  • Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.
  • Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.
  • Maintain accurate records of service requests, repairs, and communications within our systems.
  • Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.
  • Provide expert guidance to clients on facility maintenance best practices and preventative care.
  • Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.
Qualifications:
  • Facility Maintenance Experience is required. A strong understanding of facility maintenance operations-including janitorial, floor care, HVAC, electrical, plumbing, and general repairs-is essential.
  • Proven experience in customer service or account management, preferably in the facility maintenance industry.
  • Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and approachable way.
  • Strong organizational skills and the ability to manage multiple client accounts simultaneously.
  • Ability to work independently and proactively in an on-site environment.
  • Demonstrated problem-solving skills, with a focus on providing empathetic and customer-centered solutions.
  • Experience using maintenance management software or CRM tools is a plus.
  • High attention to detail and the ability to prioritize tasks effectively.
  • Availability for weekend shifts (Saturday 9 AM - 6 PM and Sunday, 10 AM to 6 PM).
What We Offer:
  • Competitive salary and benefits package.
  • On-site position with opportunities for hands-on experience and growth.
  • Weekend shift schedule (Saturday 9 AM - 6 PM and Sunday, 10 AM to 6 PM) that allows for a better work-life balance.
  • Opportunities for growth and career advancement within Allied National Services.
  • A collaborative and supportive team culture focused on your success.
  • Professional development and training to expand your expertise in the facility maintenance field.
How to Apply:
If you have the experience and passion for delivering exceptional facility maintenance customer service and are available for weekend-only shifts, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.

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