Client Operations Associate II

4 weeks ago


Hillsboro, United States First Technology Federal Credit Union Full time
Description

The Client Operations Associate II provides administrative and operational support to Addison clients and Financial Advisors while consistently meeting a high level of service and client engagement.

Here's what you can expect from the job and what you need to be successful:

Job Duties:

  • Provide administrative, operational and office management support to the team of multiple advisors & sales management, including but not limited to expense reports, birthday & holiday cards for clients/prospects & employees, managing Social Media accounts, managing mail
  • Prepare and process new account paperwork according to onboarding workflows/checklist
  • Respond to client questions and requests regarding accounts, policies and procedures
  • Assist with establishing online access for statements, confirmations, and other services
  • Audit current client activity, fund transfers, previous day's activity to ensure accuracy and managing alerts as they appear daily
  • Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators
  • Track and report on client related projects and tasks to Advisors, and document all tasks with detailed updates in CRM
  • Pull & curate reports for financial advisors and/or management that may include, but not limited to, IRA Fees, household level fees, bond maturity lists, pipeline reports, large inflows, activity reports, lead reports, etc.
  • Perform cash management tasks and money movement requests
  • Process and document client requests (wires, checks, journals, ACH, etc.)
  • Process security and account transfers as part of account closure requests
  • Provide authorized tax documents and information upon request
  • Expertly manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy
  • Consistently leverage available tools and technology to ensure maximum efficiency
Essential Skills:
  • Minimum Education: Associate's degree or equivalent relevant work experience required
  • Minimum one year experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
  • Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
  • Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines
  • Proven skills and commitment in meeting or exceeding member expectations and requirements
  • Demonstrated ability to establish credibility and rapport with internal and external stakeholders
  • Ability to problem solve effectively, with strong critical thinking skills
  • Ability to work autonomously with proven decision-making skills and sound judgment
  • Broad knowledge of investment products
  • Working knowledge of Microsoft Office Suite and Raymond James software
  • Familiarity with CRM software (such as Salesforce) and financial planning software
  • Certification/License: SIE + Series 7, preferred
Location: Hillsboro Corporate Office - Hillsboro, OR 97124

Target Compensation in Vancouver, WA: $25-28 per hour + incentive/commission

Benefits options include:
  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

Financial Advisors offer securities through Raymond James Financial Services, Inc. Member FINRA/SIPC and securities are not insured by credit union insurance, the NCUA or any other government agency, are not deposits or obligations of the credit union, are not guaranteed by the credit union, and are subject to risks, including the possible loss of principal. First Tech Federal Credit Union and Addison Avenue Investment Services are not registered broker/dealers and are independent of Raymond James Financial Services, Inc. Investment advisory services offered through Raymond James Financial Services Advisors, Inc.

What makes First Tech different? Click here to learn more

First Tech is not currently offering Visa sponsorship for this position

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