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Inbound Customer Service Representative

4 months ago

Lathrop, United States Conexwest Full time
Job Description
We are looking for an Inbound Customer Service Representative to manage client communications and provide high quality customer service for our clients. As an Inbound Customer Representative, you will communicate with our customers via email and inbound or outbound calls including sales inquiries, providing order updates, and client customer service.

Ideal candidates will be able to demonstrate excellent communication/customer service skills, knowledge of CRM software, and the ability to manage multiple tasks at once.

Responsibilities:

  • Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes.
  • Understand customer's needs for sales inquiries and direct them to the relevant sales department.
  • Communicate within various departments on client communication and needs.
  • Provide updates and delivery status on invoices.
  • Handle customer problems by creating a case and directing to the relevant department.
  • Ability to handle accounting tasks such as updating payment information or closing invoices.
  • Manage dispatch scheduling matters such as updates, pick ups and dispatch schedule changes.
Requirements
  • High School Diploma or equivalent.
  • At least 2 years of experience providing customer service or sales.
  • Effective oral and written communications skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly manner.
  • Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience.
  • Ability to listen attentively, solve problems creatively, and create win-win situations with internal and external customers.
  • Proficiency in Excel, CRM, and other software programs.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Accrued paid time off
  • Paid sick leave
  • 6 paid company holidays