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Business Process Consultant I

3 months ago

Norman, United States ECS Limited Full time

ECS is seeking a Business Process Consultant I to work in our Norman, OK office.

Job Description:

Serves as backup to Field Service Director in the areas of planning and delivery of technical solutions and business processes.Capable of continuing planning and delivery of technical solutions and business processes in the absence of the Field Services Director.

Responsibilities:

  • Available for after-hours escalation via phone or laptop to respond to emergency field support assistance of down and/or degraded equipment.
  • Meet daily with Help Desk to identify urgent down and degraded incidents to ensure SME's and FSE's are engaged to assist without delay.
  • During emergency staffing situations may be required to backup Help Desk Coordinators on the days the Director of Field Service is on site.
  • Assures work assignments are aligned with funding (Capital and Expense) to assure contract hours and expenses are billed appropriately and correctly.
  • Ensure all project tasks are being completed effectively and efficiently. Investigates when there appears to be a process, knowledge, or planning deficiency.
  • Provides appropriate supervision and guidance to individuals in order to grow performance, skills.
  • Assist with new employee on-boarding process.
  • Works with the Field Service Director to create Individual Development Plans for ECS Field Support employees.
  • Conduct stand up meetings and ensure agile principles are applied consistently.
  • Plans and coordinates projects and tasks using the customer's preferred project management software.
  • Maintain project documentation including changes, risks, issues, schedules and resource calendars.
Required Skills:
  • Must be able to obtain a Public Trust Clearance
  • AA or higher-level degree preferred; 4years' experience with degree; 10years' experience without degree.
  • Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems.
  • Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.
  • Ability to function individually and in a team environment with varying degrees of autonomy
  • Understanding of life-cycle support methodologies.
  • Understands operational and project work requirements for SME's and Field Support Engineers.
  • Excellent verbal and written communications skills.
Desired Skills:
  • Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.
  • Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.
  • Process Improvement experience using Six Sigma DMAIC
  • Software or engineering Life-cycle support methodology and experience.
  • Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
  • Experience writing technical documentation
  • Proficient with Microsoft Office suite; Excel
  • Experience with ServiceNow.
  • Experience with traditional project management and Agile best practices.


ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.