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Catering Event Manager
4 months ago
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
- Direct and oversee activities of the catering staff in handling arrangements for and execution of all events.
- Effectively manage the availability of all banquet space and develop and implement marketing strategies to target off peak dates in conjunction with the Director of Catering Sales or the Director of Sales and Marketing.
- Establish, implement and enforce Catering department policies and procedures in conjunction with the Director of Catering Sales or the Director of Sales and Marketing.
- Develop and oversee the training and development of the Catering department.
- Interact with all departments.
- Oversee; execute contracts and payment/deposit requirements for catered events.
- Conduct tours of banquet area and other hotel areas.
- Order, oversee and monitor all ordering of supplies and rental items for Catering Department in conjunction with the Director of Event Planning.
- Assist in planning of hotel sponsored events.
- Ensure all catering services offered are up to AURO Hotels' standards and priced in established guidelines.
- Complies with Company Standards of Service as outlined for AURO Hotels.
- Projects a favorable image of AURO Hotels to the public at all times.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
- Completes Departmental, AURO Hotels and Brand standards training as assigned.
- Performs performance appraisals on all direct reports as required.
- Maintains a clean and neat appearance at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
- Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
