Product Support Sales Representative

1 week ago


Eugene, United States Modern Machinery Full time
Job Description

As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory in Central Oregon. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers.

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.

BENEFITS:
  • Medical, Dental, Vision, and Prescription Insurance
  • 401k/Roth Retirement Savings Plan with Company Match
  • Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
  • Participation in Annual Incentive Plan (AIP)
  • Gym Membership Reimbursement Program
  • Family Scholarship Program
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Company Paid Disability Benefits
Modern Machinery is an Equal Opportunity Employer

Responsibilities
  • Demonstrate Modern Machinery's core values and promote the mission and vision of the company
  • Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
  • Effectively communicate with and establish relationships with assigned customers
    • Develop sales forecasts and business plans for each customer
    • Utilize the company's CRM system to track and maintain customer records
  • Promote growth and increase sales activity for parts and service
    • Identify new or additional opportunities for aftermarket sales
    • Sell service programs
    • Perform and coordinate market and opinion surveys
  • Provide customers with quotes related to product support
    • Perform machine inspections and evaluations
  • Communicate the progress of repair(s) to customer's equipment in the shop
  • Assist in successfully negotiating and settling customer product support disputes
  • Execute on short and long-term goals through good management and planning
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills:
  • Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers
  • Requires a valid driver's license and the ability to maintain an insurable driving record
  • Provide exceptional customer service
  • Ability to take the initiative to accomplish work with little supervision
  • Effectively manage relationships both internally and externally
  • Good verbal and written communication skills
  • Ability to exercise integrity, confidentiality, and discretion
  • Excellent time management and organizational skills
  • Capable of working with all levels of the organization
  • Teamwork: cooperate and support others within the Modern Machinery organization
Education/Experience:
  • High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
  • Proficient in Microsoft Office products (Outlook, Word, and Excel)
Nature/Scope of Job:
  • Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
  • Must be able to travel on a regular basis to include overnight stays.


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