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Dispatch Manager-Residential

4 months ago

Maryland Heights, United States DH Pace Full time

Overhead Door Company of St. Louis™, a DH Pace Company, Inc. is seeking to hire aDispatch Manager position for our residential department in our St. Louis, Mo office If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply

Job Responsibilities:

  • Assist with daily scheduling of all jobs; ensuring customers' preferences are met
  • Provide immediate problem-solving assistance to office staff/installers/service technicians
  • Constantly monitor in Real Time installers'/service technicians' schedules in computer to maximize efficiency and profitability
  • Track for jobs completed and place follow up calls to customers to ensure expectations were met
  • Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
  • Responsible for timely completion of all administrative paperwork associated with this position
  • Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
  • Participate in planning process and establishing department goals and objectives
  • Other duties may be assigned
Job Requirements:
  • High School Diploma/GED
  • Management experience preferred
  • Experienced using Microsoft Office applications
  • Must have a valid driver's license and a good driving record
  • Ability to effectively communicate with the customer and represent the company in a professional manner
  • Strong aptitude for technical applications and mechanical systems
Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:
  • Competitive compensation
  • Medical, dental, and vision options
  • 401k retirement plan + match
  • Company paid life insurance
  • Paid time off plan
  • Advancement and transfer opportunities


Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)