Consumer Experience Service Advisor

6 days ago

Fort Myers, United States Sam Galloway Ford-Lincoln Full time
Automotive Service Advisor
No Experience Necessary

We are seeking 1 to 2 customer centric people to assist our guests at Sam Galloway Ford-Lincoln. If you have excellent communication skills, are a motivated individual that is willing to learn how to educate and explain service recommendations and demonstrate elite customer service results we want you on our team.

About Sam Galloway Ford-Lincoln

Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.

Job Responsibilities

As a Consumer Experience Service Advisor , you will be tasked with assisting customers to make Mobile Appointments as well as arranging for pick-up and delivery of customers vehicles and assure that our clients are given a "5 STAR EXPERIENCE"

Additional responsibilities include:

  • Prepare a complete and accurate estimate of cost for parts and labor get approval from warranty companies
  • Monitor the progress of each vehicle throughout the day
  • Update the customers on the status of their vehicles
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Be available on the Service drive to meet and greet customers and assure that they are taken care of in a timely manner
  • Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
  • Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Job Requirements
  • Proven track record of achieving exceptional Customer Satisfaction
  • The individual must possess a high degree of personal ownership and accountability
  • The individual must possess a high degree of integrity and professionalism
  • The ability to work in a fast-paced environment
  • Self-motivated enthusiastic presence in a team environment
  • Team Player
  • Excellent communication skills
  • Reynolds and Reynolds experience is a plus
  • Consistent and stable work history
  • Valid in-state driver's license
  • High school diploma or GED equivalent required
  • Pre-employment background check, and drug-screen required prior to being hired
  • Professional appearance and work ethic
Benefits
  • Family owned and operated
  • Stability of an established company
  • Experienced and tenured management staff
  • Fast paced work environment
  • 88 service bays
  • We carry over 4 million dollars in parts inventory
  • Recently updated facility and equipment
  • Weekly pay checks
  • Paid vacation up to 3 weeks and holidays for full time employees
  • Medical, dental, and vision plans
  • Health savings spending account
  • 401k with matching contributions
  • Company paid life insurance

We are looking for the individual that believes in

Commitment to customer satisfaction

Honesty

Integrity

Loyalty

Loves to make a difference in whatever they do.

If you are looking for all of the above, we look forward to meeting you soon.

Compensation: $17.00 - $20.00 per hour

Sam Galloway Ford-Lincoln

Welcome to Sam Galloway Ford-Lincoln

"Family Owned and Operated since 1927"

Company Website:

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