Member Service Rep III

4 months ago

Toledo, United States Directions Credit Union Full time
What You Will Do:

  • Handle advanced IRA transactions, including required minimum distributions, excess contributions, and early withdrawals.
  • Manage daily branch functions, ensuring smooth operations in the absence of the Branch Manager and Assistant Branch Manager.
  • Provide guidance and assistance to MSR I, MSR II, ABM, and Branch Manager as needed.
  • Exceed member expectations through Consultative Sales and Service, serving as a role model for exceptional sales and service techniques.
  • Help members navigate complex problems and inquiries, utilizing your advanced product knowledge and problem-solving abilities.
What You Bring:
  • Advanced understanding of financial products, services, policies, and procedures.
  • Strong communication skills and the ability to anticipate and address member needs.
  • Exceptional supervisory abilities to lead and support branch staff effectively.
  • Experience with opening and closing deposit accounts, handling Consumer and Home Equity loans, and IRA transactions.
  • A commitment to maintaining confidentiality and security while building member relationships.
Why Directions Credit Union:
  • A supportive and collaborative team environment that values your contributions.
  • Opportunities for growth and career development with a reputable credit union.
  • Competitive compensation package and benefits.
  • Make a positive impact on members' financial lives.


Ready to Energize Your Career? Apply Today

Join us in providing exceptional member service, leading branch operations, and building lasting relationships. Apply now and take the next step in your career journey with Directions Credit Union

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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