Tier 1 Customer Service Representative

5 days ago


Tampa, United States Dex Imaging Full time
Description

JOB SUMMARY

The Tier 1 Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.

This position talks to customers and records information into computer and ensures great customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Talks with customers by phone or email and receives orders for supplies and services

• Provides timely and accurate information for incoming customer order status and product knowledge requests

• Processes customer orders/changes/returns according to established department policies and procedures.

• Works closely with the credit department to resolve credit hold situations

• Performs problem Solving when needed

• Helps customers with billing or service concerns

• Provides timely feedback to the company regarding service failures or customer concerns

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

• Typically reports to a Call Center Supervisor

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• To perform this job successfully, an individual should have some telephone experience.

• Completes additional tasks and assignments as requested by Tier 1 Call Center Manager.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or Equivalent

• Call Center experience a plus

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required.

• Travel requirements: Domestic: Up to 20%

• Climate controlled office environment during normal business hours.

  • Tampa, United States A-1 Insurance Direct Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceHealth insurancePaid time offJob description:A Bilingual Customer Service Representative is needed for a Car Insurance Office/Call Center. Insurance Direct has been in business for 14+ years! We write Auto, Home, and Commercial policies. We write throughout the entire state of FL, Texas &...


  • Tampa, United States Infinity Managment Group Full time

    Are you looking for a rewarding challenge? We're seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to affordable wireless plans and...


  • Tampa, United States Infinity Managment Group Full time $49,000 - $59,000

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to...


  • Tampa, United States Infinity Managment Group Full time $49,000 - $59,000

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to...


  • Tampa, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to...


  • Tampa, Florida, United States Dex Imaging Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers.Key ResponsibilitiesProvide timely and effective support to customers through...


  • Tampa, Florida, United States Dex Imaging Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers.Key ResponsibilitiesCommunicate effectively with customers through various...


  • Tampa, Florida, United States Dex Imaging Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dex Imaging. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide...


  • Tampa, Florida, United States SmartFinancial Full time

    Position OverviewWe are seeking enthusiastic customer service representatives who excel in a performance-oriented sales atmosphere, offering both recognition and a competitive compensation package that includes base pay and commissions. You will collaborate with a team of professionals who have established their careers by consistently achieving higher...


  • Tampa, Florida, United States SmartFinancial Full time

    Position OverviewWe are seeking enthusiastic individuals for the role of Customer Service Representative who excel in a performance-oriented sales atmosphere while enjoying a competitive salary structure that includes base pay and commissions. You will collaborate with a team of professionals who have established their careers by consistently raising the bar...


  • Tampa, United States GEICO TAMPA Full time

    Job DescriptionJob DescriptionJoin GEICO Tampa, a leading insurance company committed to providing exceptional customer service in the heart of Tampa, Florida. We are seeking a dedicated Bilingual Customer Service Representative to join our team and assist our diverse customer base in English and Spanish.As a Bilingual Customer Service Representative at...


  • Tampa, Florida, United States Bluebird Staffing Full time

    Position OverviewBluebird Staffing is seeking a dedicated Biomedical Equipment Technician for a direct hire opportunity at Tier 1 & 2 levels.Location: Tampa, FL - OnsiteSchedule: Evenings - M-F 2:30pm - 11:00pmCompensation: $20-$35 per hourContract Type: Initial 13-week contract with potential for extension or hireJob ResponsibilitiesEnsure the effective...


  • Tampa, Florida, United States GEICO TAMPA Full time

    Job OverviewGEICO Tampa is seeking a highly skilled Bilingual Customer Service Representative to provide exceptional support to our diverse customer base in English and Spanish.This role involves handling customer inquiries, resolving issues, and providing expert guidance in a fast-paced and supportive environment.The ideal candidate will possess excellent...


  • Tampa, Florida, United States RemX Full time

    Customer Service Representative OpportunityRemX Staffing is seeking a skilled Customer Service Representative to join our team for short-term projects. As a Customer Service Representative, you will be responsible for providing exceptional support to customers through inbound calls, addressing their queries and concerns related to healthcare, health...


  • Tampa, Florida, United States RemX Full time

    {"title": "Customer Service Representative", "description": "At RemX, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with healthcare questions, medical equipment/prescription questions, and medical...


  • Tampa, Florida, United States RemX Full time

    Customer Service Representative Job Description at RemX RemX is seeking a skilled Customer Service Representative to join our team in a high-volume, call center environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our members over the phone. **Key Responsibilities:** * Provide...


  • Tampa, Florida, United States Patron Technology Full time

    {"h1": "Customer Care Representative", "p": "At Patron Technology, we are seeking a highly skilled and dedicated Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that our...


  • Tampa, Florida, United States SmartFinancial , Inc. Full time

    Position Overview:We are seeking enthusiastic individuals for the role of Customer Service Sales Representative. This position is ideal for those who excel in a performance-oriented sales atmosphere and appreciate recognition for their efforts. You will collaborate with a team of professionals who have established their careers by consistently achieving...


  • Tampa, Florida, United States Trivest Partners Full time

    **Job Title: Customer Service Representative****Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at Trivest Partners. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to customer inquiries and...


  • Tampa, Florida, United States RemX Full time

    RemX is seeking highly skilled Customer Service Representatives to join our team in a high-volume, call center/customer service environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer issues, and building strong relationships with our members.Key Responsibilities:Provide...