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Customer Service Rep

4 months ago

Grand Prairie, United States HomeServe USA Full time

** Customer Service Rep**

**Job Category****:** Crawford **Requisition Number****:** CUSTO005038 Showing 1 location **Job Details**

**Description**

Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

**Job Responsibilities:**

The Customer Service Representative receives and schedules demand service calls while performing various other customer service tasks.

* Receives incoming service calls (residential and commercial)

* Schedules inbound calls for maintenance agreement visits

* Schedules calls for customers in need of service

+ Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.

+ Mindful of proper qualifications of each call

* Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls

* Enters all call information into Service Titan, including method of payment for the call

* Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.

**Job Requirements:**

* Must possess the company core values

* Regular and punctual attendance. Ability to work overtime if needed.

* Excellent customer service principles and practices.

* Skill in operating personal computer and programs such as database and word processing software.

* Skill in operating a multi-line phone system.

* Skill in verbal and written communication.

* Ability to handle a variety of tasks.

* Ability to perform accurate data entry.

* Team player

* Ability to leave your baggage at the door

* Preferred two-year office experience working in a customer service role.

**In Return We Offer:**

* Competitive compensation

* Friendly, team oriented, and rewarding work environment

* Excellent benefits including generous medical, vision, dental and life & disability insurance

* 401(k) plan with a company match

* Paid Time Off Time to recharge

* Career development and advancement opportunities

* Company Paid Training

* Two Employer Paid HomeServe Home Warranty Plans for Homeowners

* Stock Purchase Plan Company matches 1 share for every share purchased.

Crawford Services is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**