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B2B Leader
4 months ago
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork and Excellence
General Job Summary
The B2B Leader will be responsible for connecting and engaging with new and existing Commercial Customers inside the store at the Contractor Counter which will be designed , merchandised , and signed to appeal to our Commercial customers.
Essential Duties and Responsibilities
- Make sales to Commercial customers inside the store and ensure they are correctly rung out through the Contractor cash
- register.
- Maintain daily contact with multiple customer account contacts via email, phone and in person.
- Coach, lead and train cashiers and in aisle associates to identify and properly engage with Commercial Customers to
- highlight our value proposition of service, value and our overall capabilities.
- In partnership with the General Manager, take the lead in merchandising, ordering and stocking product which is in demand
- by our Commercial Customers.
- Make product stocking recommendations based on communications you will have with Commercial Customers regarding
- their current and future needs.
- Use reporting of sales and customer data to identify and target specific customers who represent opportunity for sales
- growth which are already buying from the store location you are associated with.
- Apply general product knowledge to discuss the needs of a wide variety of commercial customer types.
- Sourcing and locating product within our stable of vendors or go outside in partnership with the Commercial Sourcing Manager to order in and maintain stock of items in demand.
- Facilitate and participate in training for all in-store associates to understand and to drive Commercial Sales within the store.
Customer Service
- Project a positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess good product knowledge and knowledge of store layout and location of products
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
- SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
- PASSION - Showing our love for the work we do, our customers, and our associates.
- RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
- INTEGRITY - An authentic commitment to moral and ethical behavior.
- TEAMWORK - Together we can achieve extraordinary things.
- EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
- High School or GED equivalent.
- Floor sales and/or replenishment experience in a retail environment preferred.
- Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$17.00/hour
Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
