Client Service Representative
2 months ago
Practice: Since the 1960s, we've been taking care of pets and their people in our local community. As a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve clients in developing an individualized preventative health care plan that is best for their special companions. Because we are a family owned practice, our sta Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications: Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered: Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range: USD $19.00 - USD $21.00 /Hr.
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Client Service Representative I
6 months ago
Andover, United States Lawrence General Hospital Full timeThe Client Service Representative I coordinates the daily activities of the outpatient rehabilitation clinic by implementing office work flow and managing communication. The individual will be responsible for answering phones, greeting patients, appo Client Service, Representative, Service, Retail, Healthcare, Patient
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Client Service Representative
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Andover, United States Andover Animal Hospital Inc Full timeDescription Position at Andover Animal Hospital Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client's first and...
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Client Service Representative
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Andover, United States Andover Animal Hospital Inc Full timeDescriptionClient Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client's first and last impression of Andover Animal...
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Andover, Minnesota, United States Ham Lake Veterinary Hospital Full timeJob Title: Client Service RepresentativeAt Ham Lake Veterinary Hospital, we are seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that every interaction is positive and memorable.Key...
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Client Services Representative
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North Port, United States National Veterinary Associates Full timeAnswers phone calls i.e. answering questions, screening for service needs, and scheduling appointments. - Obtain patient records from other hospitals and properly attach them to patient files. - Accurately schedule patient appointments. - Understandi Client Service, Representative, Retail, Client, Hospital
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Client Service Rep I
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Client Service Representative I
2 weeks ago
Andover, United States Lawrence General Hospital Full timeThe Client Service Representative I coordinates the daily activities of the outpatient rehabilitation clinic by implementing office work flow and managing communication. The individual will be responsible for answering phones, greeting patients, appointment scheduling and reminder calls, and patient concerns. The ideal candidate will be caring, compassionate...
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Client Service Rep I
5 months ago
Andover, United States Andover Bank Full timePOSTION SUMMARY The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and understanding the basic functions of the banking center and customer service. Duties and responsibilities include the following: ESSENTIAL DUTIES AND RESPONSIBILITIES Regular onsite attendance Flexible to...
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Client Service Representative I
2 weeks ago
Andover, United States Lawrence General Hospital Full timeThe Client Service Representative I coordinates the daily activities of the outpatient rehabilitation clinic by implementing office work flow and managing communication. The individual will be responsible for answering phones, greeting patients, appointment scheduling and reminder calls, and patient concerns. The ideal candidate will be caring, compassionate...
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Client Service Rep I
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Client Service Rep I
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Andover, Massachusetts, United States Driven Brands Full timeCustomer Service RepresentativeAuto Glass Now is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our clients.Responsibilities:Intake...
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Client Service Associate
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Andover, Massachusetts, United States The Colony Group Full timeAbout The Colony GroupThe Colony Group is a leading financial advisory company that seeks to make a meaningful impact in the lives of its clients and team members. With a rich history dating back to 1986, our company is driven by a vision to be the leading financial advisory company in the world for clients and team members who seek meaning and joy in their...
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Client Service Associate
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Andover, United States The Colony Group Full timeSeeking the extraordinaryTM! We invite you to explore career opportunities at The Colony Group, where we seek the extraordinary in all that we do.With roots going back to 1986, The Colony Group is driven by one overarching vision: to be the leading financial advisory company in the world for clients and team members who seek meaning and joy in their lives....
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Client Service Associate
2 months ago
Andover, United States The Colony Group Full timeSeeking the extraordinaryTM! We invite you to explore career opportunities at The Colony Group, where we seek the extraordinary in all that we do. With roots going back to 1986, The Colony Group is driven by one overarching vision: to be the leading financial advisory company in the world for clients and team members who seek meaning and joy in their lives....
