Customer Service Representative

1 month ago

Johnson City, United States AT&T Full time

**Job Description:**

**This job reports to our 2612 N Roan Street, Johnson City, TN 37601 location. If considered, you must be able to report to this location.**

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit

This is your opportunity to be the voice of AT&T a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, youll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.

**How youll make an impact:**

In this multi-faceted role, youll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. Youll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.

**What your day-to-day will look like:**

+ Youll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.

+ Youll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&Ts product and services to effectively service and retain customers.

+ Youll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&Ts products and services.

+ Youll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.

+ Youll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

+ **In this full-time Hybrid position (40 hours/week) youll be working in center 3-4 days weekly and remotely from home 1-2 days weekly.** Youll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.

+ Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

**What we are looking for:**

+ Call center or customer service experience.

+ Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.

+ Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

**What you can look forward to:**

+ Paid training youll complete from home and additional resources to support you.

Our Inbound Call Center positions have the potential to earn 18.31 hourly + additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

**Joining our team comes with amazing perks and benefits:**

+ Medical/Dental/Vision coverage

+ 401(k) plan

+ Tuition reimbursement program

+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

+ Paid Parental Leave

+ Paid Caregiver Leave

+ Additional sick leave beyond what state and local law require may be available but is unprotected

+ Adoption Reimbursement

+ Disability Benefits (short term and long term)

+ Life and Accidental Death Insurance

+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

+ Employee Assistance Programs (EAP)

+ Extensive employee wellness programs

+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

**WFH Requirements:**

+ You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment youll need to get started (keyboard, monitor, computer, mobile device, etc.)

+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

+ You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre ready to take the lead as the voice of AT&T, wed love to hear from you

Your future is calling. Apply today

**Weekly Hours:**

40

**Time Type:**

Regular

**Location:**

Johnson City, Tennessee

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

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