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Car Sales Customer Service Representative

4 months ago

Glen Carbon, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working toward our shared vision to be the world's best and most trusted mobility company.

Enterprise has exciting opportunities for full time Car Sales Customer Experience Representatives (CXR). This Customer Service Representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service.

This position pays $24.00 / hour and is located at 4251 S. State Route 159 Glen Carbon, IL 62034.

We offer:

  • Paid time off
  • Consistent full time 40 hour per week schedule
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development


Schedule available is:

  • Monday - Friday: 9:30am- 5:30pm
Responsibilities:
Customer Service
  • Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales
  • Follow up with customers to collect information/stipulations needed for funding
  • Follow up with customer post-sale to help facilitation or ensure completion of AMO installs
  • Handle customer inquiries related to financing, warranties or other customer service issues
  • Track all customer requests in Salesforce
Administrative
  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Break down and package deals to send to shared services
  • Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Follow up with recon on previously ordered keys and manuals for current dealership inventory
  • Accounts payable and receivable support (including review of CRS/deposit 2150 report)
  • Tag and title follow up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review
Finance Support
  • Review credit applications for accuracy and compliance
  • Complete final sale paperwork with customers (obtain signatures)
  • Follow up with lenders on all funding, including discrepancies, delays or questions

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.