SCCM/MECM Administrator

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in both the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions. Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people passionate about being catalysts for change - in our company, clients, and communities - and we empower people to express their ideas, create better practices, innovate better products, and become better professionals. We have been named a Great Place to Work for five years and offer a competitive salary and benefits package. We are hiring a Systems Administrator with SCCM/MECM experience for a hybrid position in Washington, DC. Secret clearance required. Duties / Responsibilities Maintains the established standard operating environment (SOE) for the desktops and remote devices. Update Windows 10 systems to the latest builds. Performs duties using provided tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices. Deploy patches and software updates on desktops, remote devices, and servers. Deploy non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices. Manage service requests within the ticketing system. Identifies and resolves technical problems related to software deployments. Create reports using SQL reporting. Modify/build software packages/updates for applications. Run PowerShell scripts to resolve issues with MECM/SCCM clients and the WMI repository. Create, test, and troubleshoot GPOs as needed. Create packages and deploy driver and BIOS updates. Basic Qualifications Minimum 3 years of experience providing IT technical support or administering IT systems. Junior level MECM/SCCM experience. Experience patching, deploying software, and resolving MECM/SCCM client problems. Knowledge and experience with Active Directory and creating GPOs. Strong prioritization, problem-solving, diagnosis, and troubleshooting skills. Work well under pressure with differing levels of Management. Exposure to other network monitoring systems and IT Service Management. Experience using ITIL Ticket Management System - ServiceNow or equivalent. Experience with Active Directory. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Familiarity with the ITIL 3 or 4 Framework. Must have one technical certification - such as: Security CE, Network, MCSE, MCSA, MS Modern Desktop Admin, etc. PowerShell scripting experience. Preferred Qualifications BS degree with an emphasis on IT, Computer Science, or similar. One or more of the following certifications are preferred - MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation, etc. Itero Group is an equal-opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation. J-18808-Ljbffr